Skills & Competencies for Information Technology Generalist II

Information Technology Generalist II job profile

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JOB SUMMARY for Information Technology Generalist II

Performs overall information systems planning, implementation, and administration in a variety of IT functional areas.

JOB RESPONSIBILITIES for Information Technology Generalist II

Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes. Maintains detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning and scheduling of IT initiatives. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems, networks, and data and ensures backup strategies and recovery plans are up to date.

Information Technology Generalist II SALARY RANGE

BASE 50%
$83,761
TOTAL 50%
$86,964
Job Level
P02
Job Code
IT10000245
Education/Degree
Bachelor's Degree
Reports To
Manager

Information Technology Generalist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Information Technology Generalist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Information Technology Generalist II

1 Job Family Competencies – Business Analysis
Proficiency Level -2
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Explains the essential functions and features of business analytics tools.
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Level 2 Behaviors
(Light Experience)
Informs the management of the issues and problems affecting our current business operations.
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Level 3 Behaviors
(Moderate Experience)
Utilizes industry-specific tools to perform various types of business analyses.
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Level 4 Behaviors
(Extensive Experience)
Oversees user documentation to support newly adopted business systems, technology, and procedures.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest IT advancements to modernize current business operations.
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2 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Modifies disaster recovery processes to maximize the effectiveness of business continuity programs.
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Level 5 Behaviors
(Mastery)
Establishes and implements SOPs to ensure seamless execution of business continuity plans.
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3 Information Technology Generalist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Generalist II
Proficiency Level - 4
5 Competency for - Information Technology Generalist II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Information Technology Generalist II

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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3 Information Technology Generalist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Generalist II
Proficiency Level - 4
5 Competency for - Information Technology Generalist II
Proficiency Level - 5

Summary of Information Technology Generalist II skills and competencies

There are 0 hard skills for Information Technology Generalist II.
10 general skills for Information Technology Generalist II, Business Analysis, Business Continuity, Information Technology Infrastructure Library (ITIL), etc.
7 soft skills for Information Technology Generalist II, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Generalist II, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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