8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
Skill definition-Providing a formal structure or framework for aligning IT strategies to produce measurable results.
Level 1 Behaviors
(General Familiarity)
Describes the use and importance of IT governance in managing an organization’s data.
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Level 2 Behaviors
(Light Experience)
Assists in the strategic planning and implementation of initiatives to support IT governance activities.
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Level 3 Behaviors
(Moderate Experience)
Executes governance framework to drive improvement in IT governance measurement.
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Level 4 Behaviors
(Extensive Experience)
Formulates secure and scalable IT visions to improve the IT governance planning process.
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Level 5 Behaviors
(Mastery)
Designs and develops IT governance tools to enhance, streamline, and automate IT governance processes.
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Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Explains functions and responsibilities of IT operations in an organization.
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Level 2 Behaviors
(Light Experience)
Compiles feedback and data for regular performance reports in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the maintenance and installation work in IT operations.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall effectiveness of the IT operations team to monitor performance metrics.
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Level 5 Behaviors
(Mastery)
Conceptualizes and implements affirmative action plans to enhance IT operation functions.
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12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Describes the core principles of business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects data from various channels to support analysis of business processes.
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Level 3 Behaviors
(Moderate Experience)
Develops alternative solutions to business process improvement and assesses their feasibility.
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Level 4 Behaviors
(Extensive Experience)
Evaluates reported issues and restructures the workflow design.
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Level 5 Behaviors
(Mastery)
Facilitates the implementation of business process improvement strategies.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers data from financial statements to help create budget plans and improve budgeting strategies.
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Level 3 Behaviors
(Moderate Experience)
Implements strategic operational efficiencies and techniques for conducting successful budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.