10 general skills or competencies (Job family competencies) for IT Vendor Relationship Manager
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Explains the basic functions of Information Technology Infrastructure Library (ITIL) service model.
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Level 2 Behaviors
(Light Experience)
Logs and tracks IT incidents and issues following the standard procedures.
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Level 3 Behaviors
(Moderate Experience)
Partners with various IT professionals in executing ITIL processes to ensure continuous improvement.
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Level 4 Behaviors
(Extensive Experience)
Oversees ITIL Incident Management to mitigate performance issues.
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Level 5 Behaviors
(Mastery)
Develops ITIL processes and strategies to ensure integration across IT service.
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Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Explains the importance of IT operational processes in maintaining the stability of our organization.
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Level 2 Behaviors
(Light Experience)
Gathers data in IT operations to understand strengths and opportunities to improve.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves incident tickets relating to issues within IT operations and infrastructure.
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Level 4 Behaviors
(Extensive Experience)
Manages assets across the entire IT operation enterprise to provide transparency for customers within the ITSM platform.
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Level 5 Behaviors
(Mastery)
Constructs IT operations strategic goals to ensure efficiency and productivity.
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13 soft skills or competencies (core competencies) for IT Vendor Relationship Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
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Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Explains the relations and differences between customer relationship management and business relationship management.
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Level 2 Behaviors
(Light Experience)
Reports on issues relating to business relationship management initiatives to management.
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Level 3 Behaviors
(Moderate Experience)
Facilitates convergence between provider and business partners.
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Level 4 Behaviors
(Extensive Experience)
Leads the development and implementation of business change initiatives.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures on business relationships management.
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Summary of IT Vendor Relationship Manager skills and competencies
There are 0 hard skills for IT Vendor Relationship Manager.
10 general skills for IT Vendor Relationship Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
13 soft skills for IT Vendor Relationship Manager, Business Acumen, Business Relationship Management, Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Manager, he or she needs to be proficient in Business Acumen, be proficient in Business Relationship Management, and be proficient in Financial Acumen.