Skills & Competencies for IT Vendor Relationship Manager

IT Vendor Relationship Manager job profile

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JOB SUMMARY for IT Vendor Relationship Manager

Manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards.

JOB RESPONSIBILITIES for IT Vendor Relationship Manager

Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement.

IT Vendor Relationship Manager SALARY RANGE

BASE 50%
$137,876
TOTAL 50%
$151,655
Job Level
M02
Job Code
IT10000298
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

IT Vendor Relationship Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Vendor Relationship Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for IT Vendor Relationship Manager

1 Job Family Competencies – Information Technology Infrastructure Library (ITIL)
Proficiency Level -3
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Cites examples of common Information Technology Infrastructure Library practices and processes.
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Level 2 Behaviors
(Light Experience)
Applies key ITIL implementation procedures in delivering efficient IT support services.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves various escalated support issues to improve serviceability.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with other team members on improving and supporting other ITIL processes.
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Level 5 Behaviors
(Mastery)
Builds solutions and framework to resolve highly complex ITIL issues.
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2 Job Family Competencies – IT Operations
Proficiency Level -2
Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Describes the advantages and disadvantages of specific methods in IT operations.
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Level 2 Behaviors
(Light Experience)
Assists in the creation of processes and procedures for IT operations.
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Level 3 Behaviors
(Moderate Experience)
Analyzes current IT processes and performances to recommend solutions.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the overall performance of IT operations and various projects to ensure efficient and timely completion of tasks.
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Level 5 Behaviors
(Mastery)
Builds IT operation management best practices to be implemented in an IT environment.
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3 IT Vendor Relationship Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for IT Vendor Relationship Manager

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Applies technical expertise, business sense, and product knowledge to manage the product lifecycle effectively.
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Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
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Level 5 Behaviors
(Mastery)
Builds strong business partnerships internally and externally to drive "win-win" business successes.
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2 Core Competencies – Business Relationship Management
Proficiency Level -2
Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Explains the relations and differences between customer relationship management and business relationship management.
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Level 2 Behaviors
(Light Experience)
Reports on issues relating to business relationship management initiatives to management.
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Level 3 Behaviors
(Moderate Experience)
Facilitates convergence between provider and business partners.
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Level 4 Behaviors
(Extensive Experience)
Leads the development and implementation of business change initiatives.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures on business relationships management.
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3 IT Vendor Relationship Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Manager
Proficiency Level - 5

Summary of IT Vendor Relationship Manager skills and competencies

There are 0 hard skills for IT Vendor Relationship Manager.
10 general skills for IT Vendor Relationship Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
13 soft skills for IT Vendor Relationship Manager, Business Acumen, Business Relationship Management, Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Manager, he or she needs to be proficient in Business Acumen, be proficient in Business Relationship Management, and be proficient in Financial Acumen.

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