10 general skills or competencies (Job family competencies) for Mail Server Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Lists the support and learning tools used in providing end-user training.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies end-user training needs to support the development and planning of training programs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Updates and tests training curriculum to fulfill and improve knowledge and roles of end-users.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets the direction for a variety of training modalities to enable end-user competence.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Mentors periodic training sessions to ensure compliance with established procurement policies.
See 4 More Skill Behaviors
Skill definition-Providing real-time assistance and support to customers to respond to their inquiries and resolve complaints through phone calls.
Level 1 Behaviors
(General Familiarity)
Lists common customer service tools used in delivering phone support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies standard office equipment to carry out phone support tasks.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Writes and collates frequently asked questions to create solutions and ensure seamless phone support.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets and executes strategic plans to engage with prospective customers through phone support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops phone support strategies to enhance customer experience and build long-term relationships.
See 4 More Skill Behaviors
7 soft skills or competencies (core competencies) for Mail Server Administrator
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
See 4 More Skill Behaviors
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows an updated calendar to list and complete tasks and assignments according to priority level.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
See 4 More Skill Behaviors
Summary of Mail Server Administrator skills and competencies
There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.