10 general skills or competencies (Job family competencies) for Network Control Center Manager
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of a proactive disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Responds to emergency network outages in alignment with disaster recovery plans.
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Level 3 Behaviors
(Moderate Experience)
Implements disaster recovery solutions and backup procedures to maintain full business continuity.
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Level 4 Behaviors
(Extensive Experience)
Develops standard operating procedures for network outages and disasters to streamline recovery actions.
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Level 5 Behaviors
(Mastery)
Designs metrics to evaluate the effectiveness of disaster recovery strategies and processes.
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Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and components of change management strategy.
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Level 2 Behaviors
(Light Experience)
Reports the monthly value delivered by the change management process to the committee.
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Level 3 Behaviors
(Moderate Experience)
Implements change management plans to improve organizational process design.
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Level 4 Behaviors
(Extensive Experience)
Leverages advanced tools and techniques to automate change management processes.
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Level 5 Behaviors
(Mastery)
Develops and executes change management strategies to maximize our system efficiency.
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13 soft skills or competencies (core competencies) for Network Control Center Manager
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
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Level 2 Behaviors
(Light Experience)
Suggests alternative solutions when the initial approach did not produce satisfying results.
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Level 3 Behaviors
(Moderate Experience)
Recommends performance benchmarks for our business units.
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Level 4 Behaviors
(Extensive Experience)
Reviews crucial data and goal progress to assess business performance.
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Level 5 Behaviors
(Mastery)
Sets organizational goals and tracks progress using a business performance management system.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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Summary of Network Control Center Manager skills and competencies
There are 0 hard skills for Network Control Center Manager.
10 general skills for Network Control Center Manager, Disaster Recovery, IT Change Management, IT Environment, etc.
13 soft skills for Network Control Center Manager, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Manager, he or she needs to be proficient in Business Performance Management, be proficient in Budgeting, and be skilled in Planning and Organizing.