12 general skills or competencies (Job family competencies) for Network Control Technician II
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of system tools used in technical troubleshooting.
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Level 2 Behaviors
(Light Experience)
Works with tracking software to collect and isolate technical issues for troubleshooting.
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Level 3 Behaviors
(Moderate Experience)
Uses troubleshooting techniques to resolve technical problems at a high scope and complexity.
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Level 4 Behaviors
(Extensive Experience)
Sets standards and metrics in evaluating and ensuring the consistency of technical troubleshooting.
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Level 5 Behaviors
(Mastery)
Establishes techniques and procedures to ensure seamless delivery of technical troubleshooting and support.
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Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Describes the process workflow of standard help desk procedures.
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Level 2 Behaviors
(Light Experience)
Files and logs call requesting technical assistance into the help desk software.
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Level 3 Behaviors
(Moderate Experience)
Coordinates with other help desk resources to provide proper coverage in solving customer complaints.
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Level 4 Behaviors
(Extensive Experience)
Creates web pages using a variety of tools to maintain help desk procedures and instructions.
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Level 5 Behaviors
(Mastery)
Builds advanced methods and techniques to optimize help desk system functions to elicit customer problems.
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6 soft skills or competencies (core competencies) for Network Control Technician II
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Cites examples of external and internal forces that limit focus at work.
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Level 2 Behaviors
(Light Experience)
Collects and records triggers that derail teams' focus negatively.
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Level 3 Behaviors
(Moderate Experience)
Breaks complex projects into smaller and more manageable pieces.
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Level 4 Behaviors
(Extensive Experience)
Creates and communicates policies to remove workplace distractions.
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Level 5 Behaviors
(Mastery)
Builds a productive work environment that promotes motivation and boosts attention span.
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Summary of Network Control Technician II skills and competencies
There are 0 hard skills for Network Control Technician II.
12 general skills for Network Control Technician II, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician II, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician II, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.