2 hard skills or competencies (industry competencies) for PC Maintenance Technician I
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Describes the schematics of electrical diagnostic equipment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents detailed notes on diagnostics and repairs conducted on equipment.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs equipment diagnostic to isolate problems and eliminate equipment malfunctions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Guides the maintenance team in performing diagnostic troubleshooting on equipment in alignment with protocols.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors market trends related to equipment diagnostics to align business strategies.
See 4 More Skill Behaviors
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains basic computer hardware set-up, configuration, and troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts basic electronic principles troubleshooting to determine problems in hardware or equipment.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides basic to advanced hardware troubleshooting support to improve business functionality and technical performance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Guides junior leadership in maintaining and troubleshooting intermediate to complex issues of computer hardware.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes innovative network troubleshooting methods for both hardware and software issues.
See 4 More Skill Behaviors
6 general skills or competencies (Job family competencies) for PC Maintenance Technician I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
See 4 More Skill Behaviors
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Names some of the components of internal computer hardware.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks computer hardware assets and their specifications within the departments.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Tests and debugs computer hardware to identify functional or performance issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends innovative ways to troubleshoot complex computer hardware issues across our organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the set-up of computer hardware to increase our organization's operational efficiency.
See 4 More Skill Behaviors
7 soft skills or competencies (core competencies) for PC Maintenance Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
See 4 More Skill Behaviors
Summary of PC Maintenance Technician I skills and competencies
There are 2 hard skills for PC Maintenance Technician I, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician I, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.