2 hard skills or competencies (industry competencies) for PC Maintenance Technician II
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in conducting equipment diagnostics.
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Level 2 Behaviors
(Light Experience)
Documents clear detailed notes for diagnostics and repairs conducted on equipment.
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Level 3 Behaviors
(Moderate Experience)
Evaluates equipment diagnostics test results to measure the voltage produced by electronic components.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to improve staff's performance and efficiency in conducting equipment diagnostics and repair.
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Level 5 Behaviors
(Mastery)
Establishes protocols in conducting equipment diagnostics and reliability tests.
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Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Describes basic hardware troubleshooting and logical methods of resolution.
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Level 2 Behaviors
(Light Experience)
Assists in troubleshooting hardware issues with workstations and maintaining other computer-related peripherals.
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Level 3 Behaviors
(Moderate Experience)
Performs routine hardware maintenance and troubleshooting.
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Level 4 Behaviors
(Extensive Experience)
Directs hardware and software installation, configuration, and troubleshooting on complex integrated network systems.
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Level 5 Behaviors
(Mastery)
Develops manual on troubleshooting complex performance-related software and hardware issues for various instruments.
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6 general skills or competencies (Job family competencies) for PC Maintenance Technician II
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Explains each function and feature of computer hardware in our organization.
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Level 2 Behaviors
(Light Experience)
Supports with the installation and repair of computer hardware across our organization.
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Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
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Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
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Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
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7 soft skills or competencies (core competencies) for PC Maintenance Technician II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Summary of PC Maintenance Technician II skills and competencies
There are 2 hard skills for PC Maintenance Technician II, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician II, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician II, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be proficient in Maintaining Focus.