2 hard skills or competencies (industry competencies) for PC Maintenance Technician III
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in conducting equipment diagnostics.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies basic technical principles in providing equipment diagnostic and repair support.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Diagnoses malfunctions to determine required repairs using computerized test equipment and calibration devices.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Drives the success of hardware products and reliability tests by closely monitoring the team's performance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs diagnostic tests procedures to monitor the health and performance of equipment.
See 4 More Skill Behaviors
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Cites hardware and troubleshooting support procedures for telephony systems and key systems.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in installing and troubleshooting desktop computer hardware, peripherals, and software.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Assesses technical troubleshooting solutions related to hardware and other physical peripherals.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Checks conformance of hardware engineering project and processes with the company's policies and objectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and techniques used in hardware troubleshooting.
See 4 More Skill Behaviors
6 general skills or competencies (Job family competencies) for PC Maintenance Technician III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
See 4 More Skill Behaviors
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Explains each function and feature of computer hardware in our organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports with the installation and repair of computer hardware across our organization.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Leverages advanced troubleshooting techniques to fix complex computer hardware issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Guides the team in troubleshooting and repairing computer hardware issues.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops security measures and standards for all computer hardware in the IT environment.
See 4 More Skill Behaviors
7 soft skills or competencies (core competencies) for PC Maintenance Technician III
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
See 4 More Skill Behaviors
Summary of PC Maintenance Technician III skills and competencies
There are 2 hard skills for PC Maintenance Technician III, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician III, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician III, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician III, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Maintaining Focus.