10 general skills or competencies (Job family competencies) for Senior SharePoint Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using appropriate training methods for end-users.
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Level 2 Behaviors
(Light Experience)
Documents automated procedures into end-user training material.
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Level 3 Behaviors
(Moderate Experience)
Participates in project meetings to proactively deliver new training content.
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Level 4 Behaviors
(Extensive Experience)
Determines the effectiveness and types of training needed to address identified gaps.
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Level 5 Behaviors
(Mastery)
Establishes metrics system to evaluate the performance of end-user training programs.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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7 soft skills or competencies (core competencies) for Senior SharePoint Administrator
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains the differences among data, information, and knowledge.
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Level 2 Behaviors
(Light Experience)
Prepares brochures and presentation materials for related training sessions.
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Level 3 Behaviors
(Moderate Experience)
Suggests content and technological enhancements for knowledge management system improvement.
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Level 4 Behaviors
(Extensive Experience)
Integrates knowledge management systems with other IT and business systems to drive collaboration.
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Level 5 Behaviors
(Mastery)
Leads the development of a knowledge management strategy and associated implementation plans.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Summary of Senior SharePoint Administrator skills and competencies
There are 0 hard skills for Senior SharePoint Administrator.
10 general skills for Senior SharePoint Administrator, End-User Training, Technical Support, Content Management, etc.
7 soft skills for Senior SharePoint Administrator, Knowledge Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior SharePoint Administrator, he or she needs to be proficient in Knowledge Management, be skilled in Attention to Detail, and be skilled in Time Management.