10 general skills or competencies (Job family competencies) for Senior SharePoint Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Cites examples of challenges and issues that affect end-user training.
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Level 2 Behaviors
(Light Experience)
Applies knowledge-based learning to support the delivery of end-user training.
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Level 3 Behaviors
(Moderate Experience)
Adheres to our training processes to ensure consistency in delivering end-user training.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to design and deliver end-user training programs.
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Level 5 Behaviors
(Mastery)
Builds a change management training model to improve support structures for end-users.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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7 soft skills or competencies (core competencies) for Senior SharePoint Administrator
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains examples of the use of organizational knowledge in business and operation practices.
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Level 2 Behaviors
(Light Experience)
Documents technical processes and procedures in a knowledge management system and reports issues to management.
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Level 3 Behaviors
(Moderate Experience)
Maintains effective channels of communication regarding our business's knowledge management programs.
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Level 4 Behaviors
(Extensive Experience)
Designs new knowledge distribution policies while encouraging the use of the new practices.
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Level 5 Behaviors
(Mastery)
Fosters an organizational culture that encourages the sharing of knowledge while maintaining appropriate confidentiality.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Senior SharePoint Administrator skills and competencies
There are 0 hard skills for Senior SharePoint Administrator.
10 general skills for Senior SharePoint Administrator, End-User Training, Technical Support, Content Management, etc.
7 soft skills for Senior SharePoint Administrator, Knowledge Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior SharePoint Administrator, he or she needs to be proficient in Knowledge Management, be skilled in Attention to Detail, and be skilled in Time Management.