Supports the organization's storage systems with capacity planning, allocation, monitoring, and actions to optimize the storage systems.
Plans, configures, troubleshoots, and implements storage systems hardware, software and procedures. Maintains efficient and reliable backup and recovery procedures. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Generates reports on storage usage.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Storage Management Specialist III skill and competencie below to view definitions.
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains basic computer hardware set-up, configuration, and troubleshooting.
Level 2 Behaviors
(Light Experience)
Conducts basic electronic principles troubleshooting to determine problems in hardware or equipment.
Level 3 Behaviors
(Moderate Experience)
Provides basic to advanced hardware troubleshooting support to improve business functionality and technical performance.
Level 4 Behaviors
(Extensive Experience)
Guides junior leadership in maintaining and troubleshooting intermediate to complex issues of computer hardware.
Level 5 Behaviors
(Mastery)
Establishes innovative network troubleshooting methods for both hardware and software issues.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
Level 4 Behaviors
(Extensive Experience)
Evaluates business continuity plans to ensure effectiveness in responding to incidents.
Level 5 Behaviors
(Mastery)
Develops and drives business continuity protocols to minimize disruption to business operations.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
Level 2 Behaviors
(Light Experience)
Classifies assigned tasks into specific, smaller, and more achievable goals.
Level 3 Behaviors
(Moderate Experience)
Executes work plans to manage workflow and track milestones to completion.
Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
Level 5 Behaviors
(Mastery)
Establishes a time management matrix to reprioritize the importance of current and upcoming tasks.
There are 1 hard skills for Storage Management Specialist III, Hardware Troubleshooting.
11 general skills for Storage Management Specialist III, Technical Troubleshooting, Business Continuity, IT Capacity Management, etc.
7 soft skills for Storage Management Specialist III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Storage Management Specialist III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.
