Skills & Competencies for Telecommunications Supervisor III

Telecommunications Supervisor III job profile

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JOB SUMMARY for Telecommunications Supervisor III

Oversees a team of specialists to support the maintenance of an organization's telecommunications system.

JOB RESPONSIBILITIES for Telecommunications Supervisor III

Coordinates the installation and repairs of telecommunication equipment. Manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Identifies and implements process improvements and leads the implementation of new technologies.

Telecommunications Supervisor III SALARY RANGE

BASE 50%
$125,405
TOTAL 50%
$131,013
Job Level
M01
Job Code
IT10000283
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Supervisor III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Supervisor III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Telecommunications Supervisor III

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
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Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
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Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
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Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
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2 Job Family Competencies – IT Environment
Proficiency Level -2
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Explains the purpose of service level agreements within an IT environment.
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Level 2 Behaviors
(Light Experience)
Identifies risk impacting our business to support the development of risk remediation plans for the IT environment.
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Level 3 Behaviors
(Moderate Experience)
Performs routine gap analysis to support the implementation of security controls in an enterprise IT environment.
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Level 4 Behaviors
(Extensive Experience)
Oversees corrective action plans to address security deficiencies in the IT environment.
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Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to drive continuous improvements in IT operations.
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3 Telecommunications Supervisor III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Supervisor III
Proficiency Level - 4
5 Competency for - Telecommunications Supervisor III
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Telecommunications Supervisor III

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Telecommunications Supervisor III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Supervisor III
Proficiency Level - 4
5 Competency for - Telecommunications Supervisor III
Proficiency Level - 5

Summary of Telecommunications Supervisor III skills and competencies

There are 0 hard skills for Telecommunications Supervisor III.
8 general skills for Telecommunications Supervisor III, Technical Troubleshooting, IT Environment, Local Area Networks, etc.
10 soft skills for Telecommunications Supervisor III, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Supervisor III, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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