Skills & Competencies for Telecommunications Technician I

Telecommunications Technician I job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Telecommunications Technician I

Maintains an organization's telecommunications network to ensure dependable operation.

JOB RESPONSIBILITIES for Telecommunications Technician I

Monitors network systems and performs diagnostic tests to document and report performance levels. Conducts routine checks and preventative maintenance to minimize malfunctions and downtime. Troubleshoots telecommunication issues and performs or coordinates repairs.

Telecommunications Technician I SALARY RANGE

BASE 50%
$58,449
TOTAL 50%
$59,285
Job Level
A01
Job Code
IT10000074
Education/Degree
Associate's Degree
Reports To
Supervisor

Telecommunications Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Technician I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

2 hard skills or competencies (industry competencies) for Telecommunications Technician I

1 Industry Competency – Equipment Maintenance
Proficiency Level -1
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Describes the step-by-step process of maintaining engineering equipment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents instructions on equipment maintenance safety procedures.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements preventive maintenance procedures for engineering equipment and tools.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of equipment following infection control safety guidelines.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes equipment preventative maintenance standards that are scalable throughout the division.
See 4 More Skill Behaviors
2 Industry Competency – Equipment Diagnostics
Proficiency Level -1
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Describes the schematics of electrical diagnostic equipment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents detailed notes on diagnostics and repairs conducted on equipment.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs equipment diagnostic to isolate problems and eliminate equipment malfunctions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Guides the maintenance team in performing diagnostic troubleshooting on equipment in alignment with protocols.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors market trends related to equipment diagnostics to align business strategies.
See 4 More Skill Behaviors
3 Telecommunications Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician I
Proficiency Level - 4
5 Competency for - Telecommunications Technician I
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Telecommunications Technician I

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -1
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
See 4 More Skill Behaviors
2 Job Family Competencies – Help Desk
Proficiency Level -1
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the importance of providing help desk support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports issues in the help desk procedures to gather user information and address technical problems.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements a help desk solution to troubleshoot computer connectivity issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops knowledge repository documents to reduce help desk support volumes and improve customer service.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Constructs a monitoring system to evaluate and review the ticketing system in help desk software.
See 4 More Skill Behaviors
3 Telecommunications Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician I
Proficiency Level - 4
5 Competency for - Telecommunications Technician I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Technician I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
See 4 More Skill Behaviors
3 Telecommunications Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician I
Proficiency Level - 4
5 Competency for - Telecommunications Technician I
Proficiency Level - 5

Summary of Telecommunications Technician I skills and competencies

There are 2 hard skills for Telecommunications Technician I, Equipment Maintenance, Equipment Diagnostics.
5 general skills for Telecommunications Technician I, Technical Troubleshooting, Help Desk, Local Area Networks, etc.
6 soft skills for Telecommunications Technician I, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.