2 hard skills or competencies (industry competencies) for Telecommunications Technician III
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Cites the different types of equipment maintenance procedures and strategies.
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Level 2 Behaviors
(Light Experience)
Applies proper maintenance procedures when performing equipment maintenance.
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Level 3 Behaviors
(Moderate Experience)
Completes equipment maintenance inspections as per schedule and requirements.
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Level 4 Behaviors
(Extensive Experience)
Develops equipment maintenance plans and schedules orders to support production schedules.
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Level 5 Behaviors
(Mastery)
Conceptualizes preventative maintenance procedures on all existing pieces of equipment.
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Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites basic processes in operating and using different diagnostic equipment.
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Level 2 Behaviors
(Light Experience)
Applies basic technical principles in providing equipment diagnostic and repair support.
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Level 3 Behaviors
(Moderate Experience)
Diagnoses malfunctions to determine required repairs using computerized test equipment and calibration devices.
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Level 4 Behaviors
(Extensive Experience)
Drives the success of hardware products and reliability tests by closely monitoring the team's performance.
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Level 5 Behaviors
(Mastery)
Designs diagnostic tests procedures to monitor the health and performance of equipment.
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5 general skills or competencies (Job family competencies) for Telecommunications Technician III
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
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Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
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Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
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Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
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Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
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Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the importance of providing help desk support.
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Level 2 Behaviors
(Light Experience)
Reports issues in the help desk procedures to gather user information and address technical problems.
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Level 3 Behaviors
(Moderate Experience)
Implements a help desk solution to troubleshoot computer connectivity issues.
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Level 4 Behaviors
(Extensive Experience)
Develops knowledge repository documents to reduce help desk support volumes and improve customer service.
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Level 5 Behaviors
(Mastery)
Constructs a monitoring system to evaluate and review the ticketing system in help desk software.
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6 soft skills or competencies (core competencies) for Telecommunications Technician III
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Telecommunications Technician III skills and competencies
There are 2 hard skills for Telecommunications Technician III, Equipment Maintenance, Equipment Diagnostics.
5 general skills for Telecommunications Technician III, Technical Troubleshooting, Help Desk, Local Area Networks, etc.
6 soft skills for Telecommunications Technician III, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Technician III, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Time Management.