Skills & Competencies for Top Network Service Executive

Top Network Service Executive job profile

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JOB SUMMARY for Top Network Service Executive

Oversees, plans, and directs all network related service activities for a telecommunications organization.

JOB RESPONSIBILITIES for Top Network Service Executive

Designs, develops, and administers policies and processes that ensure customer satisfaction. Works with related functions (operations, sales) to develop and improve customer support operations.

Top Network Service Executive SALARY RANGE

BASE 50%
$245,356
TOTAL 50%
$288,687
Job Level
M05
Job Code
EX05000198
Education/Degree
Bachelor's Degree
Reports To
Top Management

Top Network Service Executive Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Top Network Service Executive skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for Top Network Service Executive

1 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Lists most commonly used tools in service delivery.
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Level 2 Behaviors
(Light Experience)
Reports issues and negative experiences encountered by customers to improve service delivery.
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Level 3 Behaviors
(Moderate Experience)
Prepares surveys to identify customer rating on delivered services compared to their expectations.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall service delivery process to improve quality and maintain customer satisfaction.
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Level 5 Behaviors
(Mastery)
Improves existing processes to streamline the delivery of top-notch services and meet customer demands.
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2 Job Family Competencies – Business Continuity
Proficiency Level -3
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Lists business continuity risks, threats, and vulnerabilities across the enterprise.
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Level 2 Behaviors
(Light Experience)
Supports the development and implementation of business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Performs business continuity testing to identify areas for improvement.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members regarding business continuity procedures and emergency responses.
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Level 5 Behaviors
(Mastery)
Generates disaster recovery standards in alignment with business continuity program goals.
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3 Top Network Service Executive - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Top Network Service Executive
Proficiency Level - 4
5 Competency for - Top Network Service Executive
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Top Network Service Executive

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Business Performance Management
Proficiency Level -3
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
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Level 2 Behaviors
(Light Experience)
Suggests alternative solutions when the initial approach did not produce satisfying results.
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Level 3 Behaviors
(Moderate Experience)
Recommends performance benchmarks for our business units.
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Level 4 Behaviors
(Extensive Experience)
Reviews crucial data and goal progress to assess business performance.
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Level 5 Behaviors
(Mastery)
Sets organizational goals and tracks progress using a business performance management system.
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3 Top Network Service Executive - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Top Network Service Executive
Proficiency Level - 4
5 Competency for - Top Network Service Executive
Proficiency Level - 5

Summary of Top Network Service Executive skills and competencies

There are 0 hard skills for Top Network Service Executive.
6 general skills for Top Network Service Executive, Service Delivery, Business Continuity, IT Strategy, etc.
13 soft skills for Top Network Service Executive, Business Acumen, Business Performance Management, Business Relationship Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Top Network Service Executive, he or she needs to be skilled in Business Acumen, be skilled in Business Performance Management, and be skilled in Business Relationship Management.

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