Skills & Competencies for Claims Supervisor I
Claims Supervisor I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Claims Supervisor I
Supervises activities in the claims department.
JOB RESPONSIBILITIES for Claims Supervisor I
Leads the examination of personal and property and casualty insurance claims based on policy provisions, appraisal, and verifiable damage. Interacts with claimants and oversees the review of records and documentation to ascertain insurance coverage. Supervises settlement negotiations within authorized limits and escalates claims exceeding authorization. May conduct team training.
Claims Supervisor I SALARY RANGE
BASE 50%
$80,156
TOTAL 50%
$84,590
Job Level
S01
Job Code
FA06000302
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Claims Supervisor I Skills and Competencies List
8 hard skills or competencies (industry competencies) for Claims Supervisor I
1
Industry Competency –
Insurance Industry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites different types of insurance policies and describes the advantages and disadvantages of each.
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Level 2 Behaviors
(Light Experience)
Compiles insurance quotes based on customer information and rates for insurance policies.
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Level 3 Behaviors
(Moderate Experience)
Applies risk management techniques to minimize financial impacts in insurance services.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of insurance risk mitigation strategies to drive process improvements.
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Level 5 Behaviors
(Mastery)
Builds claim roadmaps and substantiation plans in compliance with insurance risk management practices.
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2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3
Claims Supervisor I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor I
Proficiency Level - 4
5
Competency for -
Claims Supervisor I
Proficiency Level - 5
1 general skill or competency (Job family competency) for Claims Supervisor I
1
Job Family Competencies –
Payment Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Compiles the relevant information to support payment processing.
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Level 2 Behaviors
(Light Experience)
Applies knowledge of the process of card payment processing.
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Level 3 Behaviors
(Moderate Experience)
Handles relevant accounts to support accurate payment processing for our business.
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Level 4 Behaviors
(Extensive Experience)
Coordinates the relevant payment processing tasks to help resolve issues.
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Level 5 Behaviors
(Mastery)
Champions the development and execution of standards and policies to ensure secure payment processing.
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3
Claims Supervisor I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor I
Proficiency Level - 4
5
Competency for -
Claims Supervisor I
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Claims Supervisor I
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2
Core Competencies –
Risk Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Discusses the difficulties and challenges in risk management.
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Level 2 Behaviors
(Light Experience)
Assists in assessing, selecting, and implementing risk management tools.
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Level 3 Behaviors
(Moderate Experience)
Ensures timely communication of critical risks and proposed response plans with all levels of stakeholders.
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Level 4 Behaviors
(Extensive Experience)
Consults on the integration of risk management with business and operation practices.
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Level 5 Behaviors
(Mastery)
Champions the adoption of the latest risk management tools and technologies to optimize efficiency while controlling cost.
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3
Claims Supervisor I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor I
Proficiency Level - 4
5
Competency for -
Claims Supervisor I
Proficiency Level - 5
Summary of Claims Supervisor I skills and competencies
There are 8 hard skills for Claims Supervisor I, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Claims Supervisor I, Payment Processing.
10 soft skills for Claims Supervisor I, Standard Operating Procedures (SOP), Risk Management, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Supervisor I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Risk Management, and be proficient in Planning and Organizing.
1 general skills for Claims Supervisor I, Payment Processing.
10 soft skills for Claims Supervisor I, Standard Operating Procedures (SOP), Risk Management, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Supervisor I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Risk Management, and be proficient in Planning and Organizing.
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