Skills & Competencies for Claims Supervisor I
Claims Supervisor I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Claims Supervisor I
Supervises activities in the claims department.
JOB RESPONSIBILITIES for Claims Supervisor I
Leads the examination of personal and property and casualty insurance claims based on policy provisions, appraisal, and verifiable damage. Interacts with claimants and oversees the review of records and documentation to ascertain insurance coverage. Supervises settlement negotiations within authorized limits and escalates claims exceeding authorization. May conduct team training.
Claims Supervisor I SALARY RANGE
BASE 50%
$79,944
TOTAL 50%
$84,366
Job Level
S01
Job Code
FA06000302
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Claims Supervisor I Skills and Competencies List
8 hard skills or competencies (industry competencies) for Claims Supervisor I
1
Industry Competency –
Insurance Industry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Names the commonly used tools and techniques for insurance planning and risk management.
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Level 2 Behaviors
(Light Experience)
Reports any discrepancies encountered in reviewing policy records and documentation.
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Level 3 Behaviors
(Moderate Experience)
Works with insurance agents and team members to update and process insurance policies.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative insurance claims processing methods to minimize operational costs.
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Level 5 Behaviors
(Mastery)
Stays abreast of the changes in insurance industry laws to ensure our product and service adherence.
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2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the basic structure of insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Complies with insurance legal and regulatory principles to safeguard the rights and interests of the insured.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing legal and regulatory standards to address errors affecting insurance policies.
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Level 4 Behaviors
(Extensive Experience)
Improves legal procedures for licensing intermediaries or producers to prevent penalties.
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Level 5 Behaviors
(Mastery)
Designs compliance strategies and programs to prevent violations of statutes, regulations, and policies.
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3
Claims Supervisor I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor I
Proficiency Level - 4
5
Competency for -
Claims Supervisor I
Proficiency Level - 5
1 general skill or competency (Job family competency) for Claims Supervisor I
1
Job Family Competencies –
Payment Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Discusses the best practices in payment processing.
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Level 2 Behaviors
(Light Experience)
Compiles all the invoices and enters them into the system for accurate payment processing.
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Level 3 Behaviors
(Moderate Experience)
Partners with the relevant departments to provide support matters related to payment processing.
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Level 4 Behaviors
(Extensive Experience)
Drives the entire supporting process that provides accurate payment processing.
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Level 5 Behaviors
(Mastery)
Designs a highly scalable and standard functional architecture for payment processing.
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3
Claims Supervisor I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor I
Proficiency Level - 4
5
Competency for -
Claims Supervisor I
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Claims Supervisor I
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2
Core Competencies –
Risk Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Illustrates the necessity and benefits of active risk management.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains risk management documents to reflect the latest policies.
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Level 3 Behaviors
(Moderate Experience)
Implements latest policies, procedures, and initiatives to manage risks.
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Level 4 Behaviors
(Extensive Experience)
Develops risk identification and quantification approaches to guide the risk management practices.
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Level 5 Behaviors
(Mastery)
Designs and develops organizational risk management strategy to align with organizational strategy.
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3
Claims Supervisor I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor I
Proficiency Level - 4
5
Competency for -
Claims Supervisor I
Proficiency Level - 5
Summary of Claims Supervisor I skills and competencies
There are 8 hard skills for Claims Supervisor I, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Claims Supervisor I, Payment Processing.
10 soft skills for Claims Supervisor I, Standard Operating Procedures (SOP), Risk Management, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Supervisor I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Risk Management, and be proficient in Planning and Organizing.
1 general skills for Claims Supervisor I, Payment Processing.
10 soft skills for Claims Supervisor I, Standard Operating Procedures (SOP), Risk Management, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Supervisor I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Risk Management, and be proficient in Planning and Organizing.
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