Skills & Competencies for Enrollment & Billing Representative II
Enrollment & Billing Representative II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Enrollment & Billing Representative II
Responsible for the accurate enrollment and billing process for an insurance organization.
JOB RESPONSIBILITIES for Enrollment & Billing Representative II
Maintains related documents, updates corresponding records and responsible for enrollment and billing query. May handle more complex enrollment or billing issues.
Enrollment & Billing Representative II SALARY RANGE
BASE 50%
$42,243
TOTAL 50%
$43,457
Job Level
A02
Job Code
FA06000803
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager
Enrollment & Billing Representative II Skills and Competencies List
5 hard skills or competencies (industry competencies) for Enrollment & Billing Representative II
1
Industry Competency –
Insurance Industry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites different types of insurance policies and describes the advantages and disadvantages of each.
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Level 2 Behaviors
(Light Experience)
Compiles insurance quotes based on customer information and rates for insurance policies.
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Level 3 Behaviors
(Moderate Experience)
Applies risk management techniques to minimize financial impacts in insurance services.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of insurance risk mitigation strategies to drive process improvements.
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Level 5 Behaviors
(Mastery)
Builds claim roadmaps and substantiation plans in compliance with insurance risk management practices.
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2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3
Enrollment & Billing Representative II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Enrollment & Billing Representative II
Proficiency Level - 4
5
Competency for -
Enrollment & Billing Representative II
Proficiency Level - 5
4 general skills or competencies (Job family competencies) for Enrollment & Billing Representative II
1
Job Family Competencies –
Data Entry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of the techniques and approaches used to improve the data entry process.
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Level 2 Behaviors
(Light Experience)
Assists in coding and verifying materials and resources for data processing entry.
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Level 3 Behaviors
(Moderate Experience)
Leverages data collection tools to enter and update collected information.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to resolve escalated errors in data entry.
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Level 5 Behaviors
(Mastery)
Creates data entry protocols to monitor information consistency and integrity for positive business impacts.
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2
Job Family Competencies –
Document Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites various document classification categories and systems for the processing of data.
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Level 2 Behaviors
(Light Experience)
Assists in processing document requests of various electronic formats to classify documents.
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Level 3 Behaviors
(Moderate Experience)
Extracts layout and structure from documents for processing and routing to intended recipients.
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Level 4 Behaviors
(Extensive Experience)
Coordinates daily workflow of document processing to ensure on-time and accurate completion of forms.
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Level 5 Behaviors
(Mastery)
Designs methodologies for efficient document processing to meet business and operational goals.
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3
Enrollment & Billing Representative II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Enrollment & Billing Representative II
Proficiency Level - 4
5
Competency for -
Enrollment & Billing Representative II
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Enrollment & Billing Representative II
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3
Enrollment & Billing Representative II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Enrollment & Billing Representative II
Proficiency Level - 4
5
Competency for -
Enrollment & Billing Representative II
Proficiency Level - 5
Summary of Enrollment & Billing Representative II skills and competencies
There are 5 hard skills for Enrollment & Billing Representative II, Insurance Industry, Insurance Legal and Regulatory Environment, Enrollment and Billing Administration, etc.
4 general skills for Enrollment & Billing Representative II, Data Entry, Document Processing, Accounting, etc.
6 soft skills for Enrollment & Billing Representative II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Representative II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.
4 general skills for Enrollment & Billing Representative II, Data Entry, Document Processing, Accounting, etc.
6 soft skills for Enrollment & Billing Representative II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Representative II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.
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