Skills & Competencies for Appeal Resolution Supervisor

Appeal Resolution Supervisor job profile

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JOB SUMMARY for Appeal Resolution Supervisor

Supervises a team responsible for the processing of appeals.

JOB RESPONSIBILITIES for Appeal Resolution Supervisor

Assigns and prioritizes cases. Responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices.

Appeal Resolution Supervisor SALARY RANGE

BASE 50%
$72,734
TOTAL 50%
$75,999
Job Level
M00
Job Code
HC07000615
Education/Degree
Bachelor's Degree
Reports To
Manager

Appeal Resolution Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Appeal Resolution Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Appeal Resolution Supervisor

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Explains the procedures and best practices related to document management functions.
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Level 2 Behaviors
(Light Experience)
Supports implementation of process changes on document management to ensure smooth file organization.
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Level 3 Behaviors
(Moderate Experience)
Reviews and finalizes all document change requests by the appropriate department on time.
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Level 4 Behaviors
(Extensive Experience)
Provides effective document management following relevant policies and procedures.
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Level 5 Behaviors
(Mastery)
Leads the development of a document lifecycle to ensure compliance and reduce errors.
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2 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Explains the importance of understanding agreement terms and conditions in contract compliance.
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Level 2 Behaviors
(Light Experience)
Reports issues to management during the monitoring of contract compliance.
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Level 3 Behaviors
(Moderate Experience)
Participates in defining the terms of contract agreements to ensure compliance.
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Level 4 Behaviors
(Extensive Experience)
Monitors contract compliance to determine the necessity for amendments or extensions of contracts.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to ensure compliance with contract agreements.
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3 Appeal Resolution Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Appeal Resolution Supervisor
Proficiency Level - 4
5 Competency for - Appeal Resolution Supervisor
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Appeal Resolution Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3 Appeal Resolution Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Appeal Resolution Supervisor
Proficiency Level - 4
5 Competency for - Appeal Resolution Supervisor
Proficiency Level - 5

Summary of Appeal Resolution Supervisor skills and competencies

There are 0 hard skills for Appeal Resolution Supervisor.
8 general skills for Appeal Resolution Supervisor, Document Management, Contract Compliance, Contract Review, etc.
10 soft skills for Appeal Resolution Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Project Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Appeal Resolution Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Project Management.

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