Skills & Competencies for Appeal Resolution Supervisor

Appeal Resolution Supervisor job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Appeal Resolution Supervisor

Supervises a team responsible for the processing of appeals.

JOB RESPONSIBILITIES for Appeal Resolution Supervisor

Assigns and prioritizes cases. Responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices.

Appeal Resolution Supervisor SALARY RANGE

BASE 50%
$72,915
TOTAL 50%
$76,188
Job Level
M00
Job Code
HC07000615
Education/Degree
Bachelor's Degree
Reports To
Manager

Appeal Resolution Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Appeal Resolution Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

8 general skills or competencies (Job family competencies) for Appeal Resolution Supervisor

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Lists commonly used software in document management for accurate record tracking and storage.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the configuration of document management systems for a centralized repository.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses the document management system database to maximize document storage and review functions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends solutions to resolve document risks to prevent document losses and misfiling.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Mentors relevant teams responsible for electronic and physical documents to drive efficiency in document management.
See 4 More Skill Behaviors
2 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Lists all the procedures used in verifying compliance with contract requirements.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the development of contract compliance within your organization.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews important contract language to identify financial and legal impacts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the contract negotiations between both parties to ensure safety and regulatory compliance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Keeps up to date with all compliance policies to ensure alignment with contract agreements.
See 4 More Skill Behaviors
3 Appeal Resolution Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Appeal Resolution Supervisor
Proficiency Level - 4
5 Competency for - Appeal Resolution Supervisor
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Appeal Resolution Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
See 4 More Skill Behaviors
3 Appeal Resolution Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Appeal Resolution Supervisor
Proficiency Level - 4
5 Competency for - Appeal Resolution Supervisor
Proficiency Level - 5

Summary of Appeal Resolution Supervisor skills and competencies

There are 0 hard skills for Appeal Resolution Supervisor.
8 general skills for Appeal Resolution Supervisor, Document Management, Contract Compliance, Contract Review, etc.
10 soft skills for Appeal Resolution Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Project Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Appeal Resolution Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Project Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.