9 general skills or competencies (Job family competencies) for Conflicts Manager
Skill definition-Applying the knowledge of commercial law to regulate the conduct of persons, merchants, and businesses engaged in trade, sales, and commerce.
Level 1 Behaviors
(General Familiarity)
Compiles a list of some common commercial law legal issues.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in reviewing commercial contract agreements to identify potential conflicts.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Identifies any potential defects in commercial law by examining legal documents.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the contract negotiation process between two businesses to ensure conditions meet business needs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates internal policies to provide legal shelter for commercial businesses.
See 4 More Skill Behaviors
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Describes the concepts of conformance with regulations and obligations in contract compliance.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists management in identifying and mitigating risks while ensuring compliance with all contract terms.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Checks the business contracts to ensure effectiveness and compliance with policies and procedures.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates contractual performance to check compliance and conflicts requiring resolution at contract renewal.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a robust process to measure and enforce contract compliance.
See 4 More Skill Behaviors
8 soft skills or competencies (core competencies) for Conflicts Manager
Skill definition-Resolving all disagreements and confrontations at the individual, group, or situation level.
Level 1 Behaviors
(General Familiarity)
Explains commonly used resolution processes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies active listening skills and probing techniques to understand a conflict.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Guides participants in a conflict to rethink their current views.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others on the value and tactics of conflict management and how to use diplomacy.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a monitoring system that supervises the effectiveness of conflict solutions.
See 4 More Skill Behaviors
Skill definition-Applying the knowledge of decision-making processes and techniques to analyze the facts to reach sensible conclusions and form objective opinions.
Level 1 Behaviors
(General Familiarity)
Explains characteristics of an effective decision-making process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Discusses the advantages and disadvantages of each option.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Incorporates feedback from customers, suppliers, and industry experts in the decision-making process.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Defines the priority and determines the desired business results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates new concept models to make strategic decisions in a very ambiguous situation.
See 4 More Skill Behaviors
Summary of Conflicts Manager skills and competencies
There are 0 hard skills for Conflicts Manager.
9 general skills for Conflicts Manager, Commercial Law, Contract Compliance, Contract Management, etc.
8 soft skills for Conflicts Manager, Conflict Resolution, Judgment and Decision Making, Team Management and Team Building, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Conflicts Manager, he or she needs to be skilled in Conflict Resolution, be skilled in Judgment and Decision Making, and be skilled in Team Management and Team Building.