Skills & Competencies for Chief of Staff

JOB SUMMARY for Chief of Staff

Plans and directs all administrative, financial, and operational activities for the organization's President, CEO or other executive.

JOB RESPONSIBILITIES for Chief of Staff

Organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision making. Acts as a point of contact or gatekeeper between top management and other stakeholders. Provides oversight and guidance to projects of high importance. May act as an advisor to the chief executive. May be responsible for the management of executive support staff.

Chief of Staff SALARY RANGE

BASE 50%
$271,283
TOTAL 50%
$329,102
Job Level
M05
Job Code
EX05000254
Education/Degree
Bachelor's Degree
Reports To
CEO or Executive

Chief of Staff Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Chief of Staff skill and competencie below to view definitions.

4 general skills or competencies (Job family competencies) for Chief of Staff

1 Job Family Competencies – Administrative Management
Proficiency Level -3
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Lists daily activities involved in administrative management.
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Level 2 Behaviors
(Light Experience)
Supports the daily activities of administrative management.
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Level 3 Behaviors
(Moderate Experience)
Takes on a variety of tasks and duties for the administrative management team.
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Level 4 Behaviors
(Extensive Experience)
Provides overall support to all members of the administrative management team.
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Level 5 Behaviors
(Mastery)
Leads the implementation and utilization of administrative management systems to focus on organizational development.
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2 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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3 Chief of Staff - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Chief of Staff
Proficiency Level - 4
5 Competency for - Chief of Staff
Proficiency Level - 5

18 soft skills or competencies (core competencies) for Chief of Staff

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Industry Knowledge
Proficiency Level -3
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names the primary regulatory agencies of the industry.
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Level 2 Behaviors
(Light Experience)
Incorporates industry knowledge and product expertise to conduct one's work.
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Level 3 Behaviors
(Moderate Experience)
Updates our organizational knowledge database to reflect the latest industry developments.
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Level 4 Behaviors
(Extensive Experience)
Serves as an industry expert with deep domain knowledge to solve critical operational issues.
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Level 5 Behaviors
(Mastery)
Predicts the evolution of industry regulations and potential implications to our business.
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3 Chief of Staff - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Chief of Staff
Proficiency Level - 4
5 Competency for - Chief of Staff
Proficiency Level - 5

Summary of Chief of Staff skills and competencies

There are 0 hard skills for Chief of Staff.
4 general skills for Chief of Staff, Administrative Management, Operations Management, Strategic Management, etc.
18 soft skills for Chief of Staff, Business Acumen, Industry Knowledge, Organizational Savvy, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Chief of Staff, he or she needs to be skilled in Business Acumen, be skilled in Industry Knowledge, and be skilled in Organizational Savvy.

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