13 general skills or competencies (Job family competencies) for Customer Insights Analyst II
Skill definition-Evaluating business data, translating it to actionable insights, and using it to make better-informed decisions.
Level 1 Behaviors
(General Familiarity)
Lists the basic features of general business intelligence systems and database structure.
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Level 2 Behaviors
(Light Experience)
Supports end-users in using business intelligence tools to query databases for outputs and data preparation.
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Level 3 Behaviors
(Moderate Experience)
Utilizes business intelligence platforms to derive insights to present the data to our business.
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Level 4 Behaviors
(Extensive Experience)
Provides technical oversight and design to support the development of business intelligence solutions.
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Level 5 Behaviors
(Mastery)
Leads the development of visual business intelligence models to utilize business intelligence tools.
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Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Lists the tools and techniques in business data analytics.
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Level 2 Behaviors
(Light Experience)
Supports the existing business technology systems to develop a mature data analytics capability.
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Level 3 Behaviors
(Moderate Experience)
Works with data analytics team to ensure data integrity and accuracy on the service.
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Level 4 Behaviors
(Extensive Experience)
Shares to the team the latest technological advances to accelerate data analytics.
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Level 5 Behaviors
(Mastery)
Shares emerging advancements and technologies in data analytics to our organization.
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8 soft skills or competencies (core competencies) for Customer Insights Analyst II
Skill definition-Analyzing and creating innovative solutions beyond logical and deductive reasoning to resolve complex problems.
Level 1 Behaviors
(General Familiarity)
Lists key attributes and characteristics of a lateral thinker.
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Level 2 Behaviors
(Light Experience)
Searches for ways to improve creativity and create an innovative work style.
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Level 3 Behaviors
(Moderate Experience)
Seeks multiple approaches to handle problems and deal with different business situations.
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Level 4 Behaviors
(Extensive Experience)
Evaluates alternative possibilities in conceiving problem solutions from various angles.
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Level 5 Behaviors
(Mastery)
Champions the utilization of lateral thinking approaches to create an innovative work environment.
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Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Describes the importance of analytical thinking in the workplace.
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Level 2 Behaviors
(Light Experience)
Asks the right questions to ensure clarity on business goals and requirements.
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Level 3 Behaviors
(Moderate Experience)
Decomposes complex issues into several parts and solves them individually.
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Level 4 Behaviors
(Extensive Experience)
Determines and prioritizes the sequence of steps for a specific situation.
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Level 5 Behaviors
(Mastery)
Evaluates potential risks using extensive industry knowledge when considering new opportunities.
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Summary of Customer Insights Analyst II skills and competencies
There are 0 hard skills for Customer Insights Analyst II.
13 general skills for Customer Insights Analyst II, Business Intelligence, Data Analytics, Customer Analytics, etc.
8 soft skills for Customer Insights Analyst II, Lateral Thinking, Analytical Thinking, Innovation, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Insights Analyst II, he or she needs to be skilled in Lateral Thinking, be skilled in Analytical Thinking, and be proficient in Innovation.