Skills & Competencies for Program Management Office Manager

Program Management Office Manager job profile

JOB SUMMARY for Program Management Office Manager

Manages day-to-day activities in the Program Management Office (PMO) to ensure programs and projects meet organization goals and requirements.

JOB RESPONSIBILITIES for Program Management Office Manager

Implements and provides guidance related to PMO processes and policies, oversees the work of project management staff, and works with other department leaders to define, prioritize, and develop projects and programs.

Program Management Office Manager SALARY RANGE

BASE 50%
$146,562
TOTAL 50%
$156,767
Job Level
M02
Job Code
IT10000436
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Program Management Office Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Program Management Office Manager skill and competencie below to view definitions.

10 general skills or competencies (Job family competencies) for Program Management Office Manager

1 Job Family Competencies – Change Management
Proficiency Level -3
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Explains potential impacts and challenges of different change management processes.
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Level 2 Behaviors
(Light Experience)
Gathers input relating to change in business processes, goals, and methodologies.
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Level 3 Behaviors
(Moderate Experience)
Prepares and updates status reports of process changes to monitor progress.
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Level 4 Behaviors
(Extensive Experience)
Oversees change management projects to prioritize multiple tasks under tight deadlines.
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Level 5 Behaviors
(Mastery)
Leads the implementation of change management to improve performance measures.
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2 Job Family Competencies – Program Management
Proficiency Level -2
Skill definition-Planning, managing, and executing multiple related projects mapped to business objectives that improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes specific program management methodologies and functions.
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Level 2 Behaviors
(Light Experience)
Locates fundamental program problems and resolutions to all levels of management.
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Level 3 Behaviors
(Moderate Experience)
Prepares program schedules to forecast activities or events within a program.
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Level 4 Behaviors
(Extensive Experience)
Oversees successful management to execute program decisions and resolve issues.
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Level 5 Behaviors
(Mastery)
Creates long-term and strategic objectives to satisfy customers in future years of the contract.
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3 Program Management Office Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Program Management Office Manager
Proficiency Level - 4
5 Competency for - Program Management Office Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Program Management Office Manager

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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2 Core Competencies – Quality Management
Proficiency Level -3
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
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Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
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Level 3 Behaviors
(Moderate Experience)
Participates in the design and development of an overall quality management plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees current quality improvement plans, policies, procedures, and programs; identifies improvement opportunities.
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Level 5 Behaviors
(Mastery)
Leads the quality metrics design and improvement initiatives to enable a robust quality control environment.
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3 Program Management Office Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Program Management Office Manager
Proficiency Level - 4
5 Competency for - Program Management Office Manager
Proficiency Level - 5

Summary of Program Management Office Manager skills and competencies

There are 0 hard skills for Program Management Office Manager.
10 general skills for Program Management Office Manager, Change Management, Program Management, Project Cost Management, etc.
14 soft skills for Program Management Office Manager, Business Acumen, Quality Management, Resource Management, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Management Office Manager, he or she needs to be proficient in Business Acumen, be skilled in Quality Management, and be skilled in Resource Management.

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