Skills & Competencies for Program Manager

Program Manager job profile

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JOB SUMMARY for Program Manager

Coordinates and monitors the scheduling, pricing, and technical performance of company programs.

JOB RESPONSIBILITIES for Program Manager

Negotiates and prepares contracts by considering the financial conditions, resources, and contractual requirements. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Prepares proposals to win new programs.

Program Manager SALARY RANGE

BASE 50%
$149,897
TOTAL 50%
$160,189
Job Level
M02
Job Code
HR09200342
Education/Degree
Bachelor's Degree
Reports To
Department Head

Program Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Program Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Program Manager

1 Job Family Competencies – Contract Management
Proficiency Level -3
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in creating business contracts.
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Level 2 Behaviors
(Light Experience)
Applies legal knowledge to support the contract management process.
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Level 3 Behaviors
(Moderate Experience)
Implements risk strategies to drive continuous improvement in contract performance.
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Level 4 Behaviors
(Extensive Experience)
Creates business metrics to assess the effectiveness of proposed contract management strategies.
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Level 5 Behaviors
(Mastery)
Builds innovative plans to improve internal policies and processes of contract lifecycle management.
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2 Job Family Competencies – Change Management
Proficiency Level -3
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Describes the change management basic principles and concepts.
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Level 2 Behaviors
(Light Experience)
Assists in the implementation of change management to identify process gaps.
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Level 3 Behaviors
(Moderate Experience)
Communicates procedural changes to prevent substantial delays in implementation.
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Level 4 Behaviors
(Extensive Experience)
Evaluates significant change activities to prevent crises and unfavorable events.
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Level 5 Behaviors
(Mastery)
Constructs a plan to provide strategic change management throughout the development lifecycle.
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3 Program Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Program Manager
Proficiency Level - 4
5 Competency for - Program Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Program Manager

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Quality Management
Proficiency Level -3
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Identifies internal and external quality management policies and standards.
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Level 2 Behaviors
(Light Experience)
Keeps quality management system data current to ensure accuracy and consistency.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to tailor the general quality control measures for specific situations.
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Level 4 Behaviors
(Extensive Experience)
Researches and recommends alternative tools and methodologies for better quality management.
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Level 5 Behaviors
(Mastery)
Promotes continuous quality improvement by collaborating with the management team to foster a culture of Total Quality Management.
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3 Program Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Program Manager
Proficiency Level - 4
5 Competency for - Program Manager
Proficiency Level - 5

Summary of Program Manager skills and competencies

There are 0 hard skills for Program Manager.
12 general skills for Program Manager, Contract Management, Change Management, Program Management, etc.
11 soft skills for Program Manager, Business Acumen, Quality Management, Resource Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Manager, he or she needs to be skilled in Business Acumen, be skilled in Quality Management, and be skilled in Resource Management.

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