Skills & Competencies for Program Manager

Program Manager job profile

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JOB SUMMARY for Program Manager

Coordinates and monitors the scheduling, pricing, and technical performance of company programs.

JOB RESPONSIBILITIES for Program Manager

Negotiates and prepares contracts by considering the financial conditions, resources, and contractual requirements. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Prepares proposals to win new programs.

Program Manager SALARY RANGE

BASE 50%
$149,897
TOTAL 50%
$160,189
Job Level
M02
Job Code
HR09200342
Education/Degree
Bachelor's Degree
Reports To
Department Head

Program Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Program Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Program Manager

1 Job Family Competencies – Contract Management
Proficiency Level -3
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and fundamentals of contract management.
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Level 2 Behaviors
(Light Experience)
Assists in contract management to ensure compliance of all parties with regulatory requirements.
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Level 3 Behaviors
(Moderate Experience)
Maintains the relevant tools and processes to support contract management.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of current contracts with the management team.
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Level 5 Behaviors
(Mastery)
Designs latest processes and tools to help team members facilitate accurate contract management.
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2 Job Family Competencies – Change Management
Proficiency Level -3
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Follows change management processes for various implementation projects.
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Level 2 Behaviors
(Light Experience)
Identifies the client's business processes to support process change management.
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Level 3 Behaviors
(Moderate Experience)
Uses various management approaches to improve customer service and efficiencies.
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Level 4 Behaviors
(Extensive Experience)
Recommends operational and business workflow changes to strengthen the management plan.
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Level 5 Behaviors
(Mastery)
Monitors business trends and emerging technological changes to adopt new processes and improvements.
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3 Program Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Program Manager
Proficiency Level - 4
5 Competency for - Program Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Program Manager

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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2 Core Competencies – Quality Management
Proficiency Level -3
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
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Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
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Level 3 Behaviors
(Moderate Experience)
Participates in the design and development of an overall quality management plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees current quality improvement plans, policies, procedures, and programs; identifies improvement opportunities.
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Level 5 Behaviors
(Mastery)
Leads the quality metrics design and improvement initiatives to enable a robust quality control environment.
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3 Program Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Program Manager
Proficiency Level - 4
5 Competency for - Program Manager
Proficiency Level - 5

Summary of Program Manager skills and competencies

There are 0 hard skills for Program Manager.
12 general skills for Program Manager, Contract Management, Change Management, Program Management, etc.
11 soft skills for Program Manager, Business Acumen, Quality Management, Resource Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Manager, he or she needs to be skilled in Business Acumen, be skilled in Quality Management, and be skilled in Resource Management.

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