12 general skills or competencies (Job family competencies) for Program Supervisor
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Describes the change management basic principles and concepts.
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Level 2 Behaviors
(Light Experience)
Assists in the implementation of change management to identify process gaps.
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Level 3 Behaviors
(Moderate Experience)
Communicates procedural changes to prevent substantial delays in implementation.
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Level 4 Behaviors
(Extensive Experience)
Evaluates significant change activities to prevent crises and unfavorable events.
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Level 5 Behaviors
(Mastery)
Constructs a plan to provide strategic change management throughout the development lifecycle.
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Skill definition-Planning, managing, and executing multiple related projects mapped to business objectives that improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Cites the essential program management software and tools for Enterprise Project Management.
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Level 2 Behaviors
(Light Experience)
Applies program management software solutions and technology.
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Level 3 Behaviors
(Moderate Experience)
Determines program resolutions to reduce the impact on the management and direction of the program.
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Level 4 Behaviors
(Extensive Experience)
Implements communication strategies to maintain management awareness of program progress and issues.
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Level 5 Behaviors
(Mastery)
Builds strategic plans to improve management of the overall program and alignment of best practices.
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7 soft skills or competencies (core competencies) for Program Supervisor
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Cites examples of methods used to collect and compile information.
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Level 2 Behaviors
(Light Experience)
Applies techniques and tools to gather, organize, and archive pertinent information.
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Level 3 Behaviors
(Moderate Experience)
Analyzes employees' feedback to determine necessary changes to be implemented within our business.
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Level 4 Behaviors
(Extensive Experience)
Implements strategies to streamline the data collection process.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and methods to simplify the information-gathering process.
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Skill definition-Continuously maintaining and improving the quality of a product/service to meet the changing client needs and create value.
Level 1 Behaviors
(General Familiarity)
Shows concern for quality, accuracy, and completeness of work activities.
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Level 2 Behaviors
(Light Experience)
Records and reports weaknesses that impede processes and suggested changes.
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Level 3 Behaviors
(Moderate Experience)
Ensures thorough evaluation of the quality standards prior to submission of business proposals.
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Level 4 Behaviors
(Extensive Experience)
Recognizes and takes advantage of opportunities to improve quality for stakeholders' satisfaction.
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Level 5 Behaviors
(Mastery)
Monitors the costs, risks, and chances for success of proposed quality improvement changes.
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Summary of Program Supervisor skills and competencies
There are 0 hard skills for Program Supervisor.
12 general skills for Program Supervisor, Change Management, Program Management, Project Coordination, etc.
7 soft skills for Program Supervisor, Gathering Information, Quality Focus, Earned Value Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Supervisor, he or she needs to be skilled in Gathering Information, be proficient in Quality Focus, and be proficient in Earned Value Management.