Skills & Competencies for Quality Assurance Manager

Quality Assurance Manager job profile

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JOB SUMMARY for Quality Assurance Manager

Responsible for the implementation of policies and procedures to ensure adherence to production quality standards.

JOB RESPONSIBILITIES for Quality Assurance Manager

Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements.

Quality Assurance Manager SALARY RANGE

BASE 50%
$126,604
TOTAL 50%
$135,592
Job Level
M02
Job Code
RD14000143
Education/Degree
Bachelor's Degree
Reports To
Director

Quality Assurance Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Quality Assurance Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Quality Assurance Manager

1 Job Family Competencies – ISO Standards
Proficiency Level -3
Skill definition-Knowledge of ISO standards and regulations and ability to apply various standards in business scenarios.
Level 1 Behaviors
(General Familiarity)
Explains the ISO standards for quality management systems.
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Level 2 Behaviors
(Light Experience)
Identifies the improvements of the management system according to ISO standards.
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Level 3 Behaviors
(Moderate Experience)
Participates in ISO audits to verify local and organization-wide compliance to specified standards.
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Level 4 Behaviors
(Extensive Experience)
Oversees the inspection of materials, parts, and products to reduce product defects.
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Level 5 Behaviors
(Mastery)
Integrates updated industry regulations and changes related to ISO standards to develop and meet product quality.
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2 Job Family Competencies – KaiZen
Proficiency Level -3
Skill definition-Creating continuous improvement productivity by engaging employees to eliminate waste and increase the profitability of our business.
Level 1 Behaviors
(General Familiarity)
Explains the usage and importance of the Kaizen approach in operations management.
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Level 2 Behaviors
(Light Experience)
Supports change and continuous improvement of the industry using Kaizen principles.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance measures to find a better way of executing processes through Kaizen tools.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of standard operating procedures and initiatives using the Kaizen approach.
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Level 5 Behaviors
(Mastery)
Establishes an operations excellence culture on Kaizen activities to achieve a competitive advantage over competitors.
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3 Quality Assurance Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Quality Assurance Manager
Proficiency Level - 4
5 Competency for - Quality Assurance Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Quality Assurance Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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3 Quality Assurance Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Quality Assurance Manager
Proficiency Level - 4
5 Competency for - Quality Assurance Manager
Proficiency Level - 5

Summary of Quality Assurance Manager skills and competencies

There are 0 hard skills for Quality Assurance Manager.
10 general skills for Quality Assurance Manager, ISO Standards, KaiZen, Lean Manufacturing, etc.
12 soft skills for Quality Assurance Manager, Business Process Improvement, Standard Operating Procedures (SOP), Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Quality Assurance Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Standard Operating Procedures (SOP), and be proficient in Budgeting.

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