9 general skills or competencies (Job family competencies) for Six Sigma Quality Program Manager
Skill definition-The process of improving the job performance of an individual or group through structured and planned training sessions.
Level 1 Behaviors
(General Familiarity)
Compiles a list of risks and challenges in the training and development process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects training feedbacks and prepares evaluation reports regarding learning outcomes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Assesses training needs to develop a curriculum in support of employee skill development.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates the strategy and oversees the design, development and delivery of training programs to ensure compliance with regulations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of assessment instruments to evaluate learning outcomes.
See 4 More Skill Behaviors
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Describes the change management basic principles and concepts.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the implementation of change management to identify process gaps.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates procedural changes to prevent substantial delays in implementation.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates significant change activities to prevent crises and unfavorable events.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Constructs a plan to provide strategic change management throughout the development lifecycle.
See 4 More Skill Behaviors
12 soft skills or competencies (core competencies) for Six Sigma Quality Program Manager
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Discusses the roles and responsibilities of own business unit.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns own department's plans with the enterprise mission and vision.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Advises on how to solve problems using proper organizational channels.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Drives the adoption of the latest technologies and tools to transform our business.
See 4 More Skill Behaviors
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
See 4 More Skill Behaviors
Summary of Six Sigma Quality Program Manager skills and competencies
There are 0 hard skills for Six Sigma Quality Program Manager.
9 general skills for Six Sigma Quality Program Manager, Training and Development, Change Management, KaiZen, etc.
12 soft skills for Six Sigma Quality Program Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Six Sigma Quality Program Manager, he or she needs to be proficient in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.