10 general skills or competencies (Job family competencies) for Total Quality Administrator
Skill definition-Monitoring and analyzing process conditions to accurately determine process performance and prescribe preventive actions.
Level 1 Behaviors
(General Familiarity)
Lists basic functions and features of statistical process control tools.
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Level 2 Behaviors
(Light Experience)
Tracks and reports key performance measures of statistical process controls.
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Level 3 Behaviors
(Moderate Experience)
Utilizes statistical process control charts to make decisions affecting processing outcomes.
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Level 4 Behaviors
(Extensive Experience)
Trains employees in using statistical process control software to ensure manufacturing.
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Level 5 Behaviors
(Mastery)
Monitors performance through statistical process control methods to improve real-time processes.
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Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Lists the methodologies and best practices of change management.
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Level 2 Behaviors
(Light Experience)
Supports auditing and reporting related to change management to help resolve transformations and claims.
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Level 3 Behaviors
(Moderate Experience)
Works with the management team to develop change orders or proposals.
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Level 4 Behaviors
(Extensive Experience)
Reviews accounting activities to comply with change management policies.
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Level 5 Behaviors
(Mastery)
Promotes change management to assure maximum operational effectiveness.
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9 soft skills or competencies (core competencies) for Total Quality Administrator
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Names various methods used to practice business process improvement.
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Level 2 Behaviors
(Light Experience)
Suggests changes to the existing processes and structure in our business.
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Level 3 Behaviors
(Moderate Experience)
Recommends the business process management system that meets our business needs.
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Level 4 Behaviors
(Extensive Experience)
Resolves underlying issues that bring about the business process bottlenecks.
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Level 5 Behaviors
(Mastery)
Restructures ways to align business processes with organizational goals.
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Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Lists examples of how poor communication can impede project success and techniques to rectify this.
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Level 2 Behaviors
(Light Experience)
Gathers the necessary data during project initiation to complete planning and project scope.
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Level 3 Behaviors
(Moderate Experience)
Works with different teams and departments to implement organizational changes that impact the project.
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Level 4 Behaviors
(Extensive Experience)
Trains project team through offline and online courses and reviews both during and after project completion.
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Level 5 Behaviors
(Mastery)
Stays abreast of new technologies, tools, and industry practices that affect project management alternatives.
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Summary of Total Quality Administrator skills and competencies
There are 0 hard skills for Total Quality Administrator.
10 general skills for Total Quality Administrator, Statistical Process Control, Change Management, KaiZen, etc.
9 soft skills for Total Quality Administrator, Business Process Improvement, Project Management, Attention to Detail, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Administrator, he or she needs to be proficient in Business Process Improvement, be proficient in Project Management, and be skilled in Attention to Detail.