8 hard skills or competencies (industry competencies) for Bakery Manager
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Cites how the Food and Drug Administration (FDA) ensures proper handling, storage, cleaning, and sanitation procedures.
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Level 2 Behaviors
(Light Experience)
Follows cleaning and sanitization protocols for equipment, utensils, and surfaces that come into contact with food.
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Level 3 Behaviors
(Moderate Experience)
Assesses food records, logs, and other documentation to confirm adherence to food safety guidelines.
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Level 4 Behaviors
(Extensive Experience)
Analyzes data on food-related illnesses, inspection outcomes, and safety indicators to identify compliance failures.
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Level 5 Behaviors
(Mastery)
Develops a monitoring system to track critical control points, such as food storage temperatures and cleaning schedules.
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Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Explains how food processing techniques such as thermal and packaging methods affect food quality.
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Level 2 Behaviors
(Light Experience)
Assists in planning food safety inspections to ensure alignment with the audit scope.
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Level 3 Behaviors
(Moderate Experience)
Assesses quality data, trends, and customer feedback and recommends improvement opportunities.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with manufacturing teams to define and update quality assurance standards.
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Level 5 Behaviors
(Mastery)
Advocates for traceability systems to aid in product identification and recalls for safety or quality concerns.
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3 general skills or competencies (Job family competencies) for Bakery Manager
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
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Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Cites different types of promotional marketing.
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Level 2 Behaviors
(Light Experience)
Compiles analytics of promotional activities to assist in evaluating the effectiveness of campaigns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes reports on promotional activities to assess the effectiveness of initiatives.
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Level 4 Behaviors
(Extensive Experience)
Discusses budgets and contracts, marketing plans, and the selection of advertising media.
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Level 5 Behaviors
(Mastery)
Approves design concepts and marketing strategies for key promotional efforts.
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11 soft skills or competencies (core competencies) for Bakery Manager
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Identifies basic approaches used to earn profits and increase profitability.
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Level 2 Behaviors
(Light Experience)
Assists in designing strategies for overcoming arising financial constraints in our business.
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Level 3 Behaviors
(Moderate Experience)
Maintains adequate cash flow following established regulations.
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Level 4 Behaviors
(Extensive Experience)
Establishes a working environment that encourages and fosters fiscal responsibility.
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Level 5 Behaviors
(Mastery)
Designs data-gathering procedures to streamline the collection of financial information within our business.
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Summary of Bakery Manager skills and competencies
There are 8 hard skills for Bakery Manager, FDA Food Code Compliance, Food Quality Assurance, Retail Industry, etc.
3 general skills for Bakery Manager, Customer Satisfaction, Promotion, Inventory Management.
11 soft skills for Bakery Manager, Standard Operating Procedures (SOP), Financial Acumen, Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Bakery Manager, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Financial Acumen, and be proficient in Budgeting.