Skills & Competencies for Cashier I

Cashier I job profile

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JOB SUMMARY for Cashier I

Assists customers checking out in a store.

JOB RESPONSIBILITIES for Cashier I

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures.

Cashier I SALARY RANGE

BASE 50%
$29,961
TOTAL 50%
$30,023
Job Level
A01
Job Code
OF13000031
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Cashier I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier I

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Explains why inventory management is crucial when ensuring sufficient retail resources.
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Level 2 Behaviors
(Light Experience)
Gathers customer feedback to help improve service quality, delivery services, refunds, store layout, and atmosphere.
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Level 3 Behaviors
(Moderate Experience)
Helps prepare and implement budgets and operating processes to ensure efficiency and profitability.
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Level 4 Behaviors
(Extensive Experience)
Facilitates facility improvement initiatives to ensure a safe, attractive, and efficient customer experience.
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Level 5 Behaviors
(Mastery)
Develops guidelines and materials for training staff on retail techniques and processes.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Cashier I

1 Job Family Competencies – Receipts Management
Proficiency Level -1
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Describes the function and utility of sales receipts in tracking revenue.
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Level 2 Behaviors
(Light Experience)
Assists in preparing for tax seasons by categorizing tax-deductible receipts.
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Level 3 Behaviors
(Moderate Experience)
Evaluates spending patterns and provides insights for potential cost reduction.
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Level 4 Behaviors
(Extensive Experience)
Leads the team in preparing for audits by maintaining accurate and organized receipt records.
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Level 5 Behaviors
(Mastery)
Guides senior leaders on the impact of receipt management on financial planning and analysis.
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2 Job Family Competencies – Point of Sale
Proficiency Level -2
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Explains the use of point-of-sale methodologies in dealing with consumer sales and services.
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Level 2 Behaviors
(Light Experience)
Conducts transactions through the point-of-sale system according to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Uses point-of-sale systems to complete daily returns audits for all merchandise.
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Level 4 Behaviors
(Extensive Experience)
Facilitates comprehensive training to team members about the operation of point-of-sale systems.
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Level 5 Behaviors
(Mastery)
Establishes overall procedures to maximize the capabilities of the point-of-sale system.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Cashier I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

Summary of Cashier I skills and competencies

There are 6 hard skills for Cashier I, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier I, Receipts Management, Point of Sale.
7 soft skills for Cashier I, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.

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