Skills & Competencies for Cashier I

Cashier I job profile

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JOB SUMMARY for Cashier I

Assists customers checking out in a store.

JOB RESPONSIBILITIES for Cashier I

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures.

Cashier I SALARY RANGE

BASE 50%
$29,961
TOTAL 50%
$30,023
Job Level
A01
Job Code
OF13000031
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Cashier I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier I

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the techniques and methods used to ensure a smooth and efficient retail operation.
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Level 2 Behaviors
(Light Experience)
Collects data on product organization, signage, displays, and aesthetics to help evaluate customer experience.
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Level 3 Behaviors
(Moderate Experience)
Assesses future retail strategies and initiatives to confirm the necessary resources for achieving success.
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Level 4 Behaviors
(Extensive Experience)
Evaluates store layouts to identify ways of enhancing the physical arrangement of products.
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Level 5 Behaviors
(Mastery)
Champions a seamless customer experience across multiple channels covering different customer touchpoints.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Cashier I

1 Job Family Competencies – Receipts Management
Proficiency Level -1
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Describes how to categorize and file receipts for easier expense tracking.
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Level 2 Behaviors
(Light Experience)
Assists in accurately identifying and analyzing spending patterns using receipt analysis.
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Level 3 Behaviors
(Moderate Experience)
Ensures proper categorization and filing of receipts for tax preparation.
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Level 4 Behaviors
(Extensive Experience)
Develops comprehensive guidelines for managing and storing digital receipts using accounting software.
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Level 5 Behaviors
(Mastery)
Develops best practices for receipt collection, scanning, filing, and categorization.
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2 Job Family Competencies – Point of Sale
Proficiency Level -2
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Documents all procedures and policies of point-of-sale.
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Level 2 Behaviors
(Light Experience)
Compiles dealer point-of-sales reports as necessary.
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Level 3 Behaviors
(Moderate Experience)
Performs daily reconciliation processes for all point-of-sale items.
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Level 4 Behaviors
(Extensive Experience)
Enhances sales opportunities to use relevant point of sale systems and materials.
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Level 5 Behaviors
(Mastery)
Develops the test plans to maintain the functionality and interoperability of Point-of-Sale systems.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Cashier I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

Summary of Cashier I skills and competencies

There are 6 hard skills for Cashier I, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier I, Receipts Management, Point of Sale.
7 soft skills for Cashier I, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.

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