Skills & Competencies for Cashier II

Cashier II job profile

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JOB SUMMARY for Cashier II

Assists customers checking out in a store.

JOB RESPONSIBILITIES for Cashier II

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures.

Cashier II SALARY RANGE

BASE 50%
$34,909
TOTAL 50%
$35,067
Job Level
A02
Job Code
SM15000371
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Cashier II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier II

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Explains why inventory management is crucial when ensuring sufficient retail resources.
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Level 2 Behaviors
(Light Experience)
Gathers customer feedback to help improve service quality, delivery services, refunds, store layout, and atmosphere.
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Level 3 Behaviors
(Moderate Experience)
Helps prepare and implement budgets and operating processes to ensure efficiency and profitability.
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Level 4 Behaviors
(Extensive Experience)
Facilitates facility improvement initiatives to ensure a safe, attractive, and efficient customer experience.
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Level 5 Behaviors
(Mastery)
Develops guidelines and materials for training staff on retail techniques and processes.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Cashier II

1 Job Family Competencies – Receipts Management
Proficiency Level -1
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Explains the concept of expense receipts and their impact on business finances.
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Level 2 Behaviors
(Light Experience)
Contributes to the daily recording of business transactions following double-entry bookkeeping.
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Level 3 Behaviors
(Moderate Experience)
Guides junior staff in understanding and applying receipt management practices.
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Level 4 Behaviors
(Extensive Experience)
Leads the troubleshooting of complex problems related to receipt filing and categorization.
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Level 5 Behaviors
(Mastery)
Influences policies and regulations related to receipt management and tax compliance.
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2 Job Family Competencies – Point of Sale
Proficiency Level -2
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Describes how point-of-sale systems work in accepting payments from customers.
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Level 2 Behaviors
(Light Experience)
Assists in all fundamental interactions with the customer, from answering product questions to point-of-sale.
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Level 3 Behaviors
(Moderate Experience)
Checks point-of-sale operations and complies with standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with senior management to address issues relating to the point-of-sale system.
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Level 5 Behaviors
(Mastery)
Designs critical applications to visualize the retail point-of-sale data.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Cashier II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

Summary of Cashier II skills and competencies

There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.

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