Skills & Competencies for Cashier II

Cashier II job profile

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JOB SUMMARY for Cashier II

Assists customers checking out in a store.

JOB RESPONSIBILITIES for Cashier II

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures.

Cashier II SALARY RANGE

BASE 50%
$34,819
TOTAL 50%
$34,974
Job Level
A02
Job Code
SM15000371
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Cashier II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier II

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of standard procedures and store protocols to ensure smooth retail operations.
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Level 3 Behaviors
(Moderate Experience)
Works closely with merchandising teams to create visually appealing displays and maximize product visibility.
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Level 4 Behaviors
(Extensive Experience)
Supervises the team in conducting market analysis and competitor research to gain a competitive advantage.
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Level 5 Behaviors
(Mastery)
Promotes the use of e-commerce platforms and retail channels to drive online sales and customer engagement.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Lists the tools and technologies employed when facilitating and managing retail processes and procedures.
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Level 2 Behaviors
(Light Experience)
Supports in recognizing and notifying management of inadequate timeframes or available retail staff.
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Level 3 Behaviors
(Moderate Experience)
Researches tools and technologies used to automate monitoring and optimizing inventory levels.
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Level 4 Behaviors
(Extensive Experience)
Oversees task delegation when assigning responsibilities to appropriate retail departments and staff.
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Level 5 Behaviors
(Mastery)
Stays current on market trends and champions innovations that enhance the efficiency and productivity of operations.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Cashier II

1 Job Family Competencies – Receipts Management
Proficiency Level -1
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Outlines the basic principles of GAAP in the context of receipt management.
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Level 2 Behaviors
(Light Experience)
Supports the digitization process of physical receipts using receipt scanning technology.
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Level 3 Behaviors
(Moderate Experience)
Troubleshoots issues in the receipt digitization process using receipt scanning technology.
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Level 4 Behaviors
(Extensive Experience)
Trains junior staff on effective receipt management, including scanning and filing techniques.
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Level 5 Behaviors
(Mastery)
Represents the business as an authority on receipt management at industry forums.
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2 Job Family Competencies – Point of Sale
Proficiency Level -2
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Lists the essential functions and features of the point-of-sale system.
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Level 2 Behaviors
(Light Experience)
Uses point-of-sale technology to collect supporting documents.
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Level 3 Behaviors
(Moderate Experience)
Works with other department members to provide software support for store-level point-of-sale software.
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Level 4 Behaviors
(Extensive Experience)
Oversees the post-sale processing of new business from the point of sale through the installation.
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Level 5 Behaviors
(Mastery)
Promotes a point-of-sale system throughout our organization to improve sales operations.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Cashier II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

Summary of Cashier II skills and competencies

There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.

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