6 hard skills or competencies (industry competencies) for Cashier II
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
See 4 More Skill Behaviors
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the techniques and methods used to ensure a smooth and efficient retail operation.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data on product organization, signage, displays, and aesthetics to help evaluate customer experience.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Assesses future retail strategies and initiatives to confirm the necessary resources for achieving success.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates store layouts to identify ways of enhancing the physical arrangement of products.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions a seamless customer experience across multiple channels covering different customer touchpoints.
See 4 More Skill Behaviors
2 general skills or competencies (Job family competencies) for Cashier II
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Describes how to categorize and file receipts for easier expense tracking.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in accurately identifying and analyzing spending patterns using receipt analysis.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Ensures proper categorization and filing of receipts for tax preparation.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops comprehensive guidelines for managing and storing digital receipts using accounting software.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for receipt collection, scanning, filing, and categorization.
See 4 More Skill Behaviors
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Discusses the step-by-step process of point-of-sale transactions.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects customer information to organize the point-of-sale process.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates with senior management to align the point-of-sale systems with the customer order fulfillment process.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coordinates with the point-of-sale team to drive additional services and handle escalated issues for all clients.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops innovative solutions to address issues within the point-of-sale process.
See 4 More Skill Behaviors
7 soft skills or competencies (core competencies) for Cashier II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
See 4 More Skill Behaviors
Summary of Cashier II skills and competencies
There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.