Skills & Competencies for Cashier Supervisor

Cashier Supervisor job profile

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JOB SUMMARY for Cashier Supervisor

Manages a team of store cashiers.

JOB RESPONSIBILITIES for Cashier Supervisor

Responsible for adequate staffing to ensure that customer wait time is minimized. Greets customers, answers questions and resolves issues. Responsible for hiring and training of cashiers. Responsible for collecting contents of cash registers at the end of each shift and delivering funds to the office.

Cashier Supervisor SALARY RANGE

BASE 50%
$47,789
TOTAL 50%
$48,717
Job Level
M00
Job Code
SM15000372
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Cashier Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier Supervisor

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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2 Industry Competency – Retail Operations
Proficiency Level -2
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Lists the tools and technologies employed when facilitating and managing retail processes and procedures.
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Level 2 Behaviors
(Light Experience)
Supports in recognizing and notifying management of inadequate timeframes or available retail staff.
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Level 3 Behaviors
(Moderate Experience)
Researches tools and technologies used to automate monitoring and optimizing inventory levels.
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Level 4 Behaviors
(Extensive Experience)
Oversees task delegation when assigning responsibilities to appropriate retail departments and staff.
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Level 5 Behaviors
(Mastery)
Stays current on market trends and champions innovations that enhance the efficiency and productivity of operations.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Cashier Supervisor

1 Job Family Competencies – Accounting Software
Proficiency Level -2
Skill definition-Performing accounting tasks and management of software applications to aid in processing and recording financial transactions.
Level 1 Behaviors
(General Familiarity)
Names software and tools such as ERP and bookkeeping systems for conducting accounting and payroll tasks.
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Level 2 Behaviors
(Light Experience)
Uses the software's tax management features to prepare and file tax documents accurately and on time.
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Level 3 Behaviors
(Moderate Experience)
Manages tax calculation software features to ensure compliance with tax regulations.
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Level 4 Behaviors
(Extensive Experience)
Provides training and support to team members to enhance their proficiency with accounting software.
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Level 5 Behaviors
(Mastery)
Stays updated on accounting standards, regulations, and software updates to ensure compliance and leverage new features.
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2 Job Family Competencies – Receipts Management
Proficiency Level -2
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Explains the role of receipt management in tax compliance and audit readiness.
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Level 2 Behaviors
(Light Experience)
Helps in organizing digital receipts using document management systems.
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Level 3 Behaviors
(Moderate Experience)
Performs routine receipt management tasks, including collection, scanning, and filing.
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Level 4 Behaviors
(Extensive Experience)
Manages receipt digitization operations and deployment of receipt scanning technologies.
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Level 5 Behaviors
(Mastery)
Innovates new methods for analyzing receipt data and creating actionable financial insights.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Cashier Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

Summary of Cashier Supervisor skills and competencies

There are 6 hard skills for Cashier Supervisor, Retail Industry, Retail Operations, Cashiering, etc.
3 general skills for Cashier Supervisor, Accounting Software, Receipts Management, Point of Sale.
9 soft skills for Cashier Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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