Skills & Competencies for Commercial Tire Service Manager

Commercial Tire Service Manager job profile

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JOB SUMMARY for Commercial Tire Service Manager

Manages the service staff to effectively meet customer requirements and minimize service related expenses.

JOB RESPONSIBILITIES for Commercial Tire Service Manager

Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures.

Commercial Tire Service Manager SALARY RANGE

BASE 50%
$64,139
TOTAL 50%
$72,886
Job Level
M01
Job Code
SC16000507
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Commercial Tire Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Commercial Tire Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -2
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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2 Industry Competency – Merchandising
Proficiency Level -3
Skill definition-Strategically planning, executing, and managing product merchandising, pricing, and promotions to increase customer engagement and maximize revenue.
Level 1 Behaviors
(General Familiarity)
Defines the legal and ethical considerations for merchandising, such as product labeling requirements.
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Level 2 Behaviors
(Light Experience)
Assists in arranging product assortments and displays to optimize space and enhance brand visibility.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular store visits to ensure proper product allocation, replenishment, and pricing.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages performance metrics to evaluate the effectiveness of merchandising strategies.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced analytics and predictive modeling tools to optimize inventory turnover.
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3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Commercial Tire Service Manager

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Describes an effective customer lifecycle used in the retention of customer base.
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Level 2 Behaviors
(Light Experience)
Compiles a list of customer trends and product feedback to improve customer retention.
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Level 3 Behaviors
(Moderate Experience)
Checks formulas used in calculating customer retention rates to ensure accuracy of data.
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Level 4 Behaviors
(Extensive Experience)
Delivers customer retention strategies to increase customer lifetime value and reduce churn rates.
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Level 5 Behaviors
(Mastery)
Builds strategic plans to highlight and address concerns of customer retention.
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2 Job Family Competencies – Service Request Management
Proficiency Level -2
Skill definition-Handling and resolution of customer requests, inquiries, complaints, or issues to ensure customer satisfaction and loyalty.
Level 1 Behaviors
(General Familiarity)
Explains the steps involved in logging and documenting customer service requests accurately.
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Level 2 Behaviors
(Light Experience)
Identifies and escalates complex customer service requests to the appropriate team or supervisor for resolution.
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Level 3 Behaviors
(Moderate Experience)
Investigates the causes of recurring service requests to implement corrective actions and prevent future requests.
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Level 4 Behaviors
(Extensive Experience)
Provides training and support to junior team members to enhance their skills in managing retail service requests.
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Level 5 Behaviors
(Mastery)
Develops and implements process enhancements to streamline service request management workflows.
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3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Commercial Tire Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
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Level 2 Behaviors
(Light Experience)
Collects and analyzes financial data to evaluate an organization's financial performance.
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Level 3 Behaviors
(Moderate Experience)
Presents financial reports that contain relevant business performance to financial and non-financial employees.
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Level 4 Behaviors
(Extensive Experience)
Forecasts the financial impact of business decisions to determine our business's financial results.
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Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
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2 Core Competencies – Budgeting
Proficiency Level -1
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

Summary of Commercial Tire Service Manager skills and competencies

There are 5 hard skills for Commercial Tire Service Manager, Retail Industry, Merchandising, Merchandise Quality and Compliance, etc.
4 general skills for Commercial Tire Service Manager, Customer Retention, Service Request Management, Safety Policies and Procedures, etc.
12 soft skills for Commercial Tire Service Manager, Financial Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be proficient in Planning and Organizing.

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