Skills & Competencies for Commercial Tire Service Manager

Commercial Tire Service Manager job profile

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JOB SUMMARY for Commercial Tire Service Manager

Manages the service staff to effectively meet customer requirements and minimize service related expenses.

JOB RESPONSIBILITIES for Commercial Tire Service Manager

Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures.

Commercial Tire Service Manager SALARY RANGE

BASE 50%
$64,139
TOTAL 50%
$72,886
Job Level
M01
Job Code
SC16000507
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Commercial Tire Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Commercial Tire Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -2
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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2 Industry Competency – Merchandising
Proficiency Level -3
Skill definition-Strategically planning, executing, and managing product merchandising, pricing, and promotions to increase customer engagement and maximize revenue.
Level 1 Behaviors
(General Familiarity)
Discusses the use and importance of web analytics for improving online merchandising strategies.
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Level 2 Behaviors
(Light Experience)
Documents and reports to management identified merchandise stock discrepancies, damage, or other issues.
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Level 3 Behaviors
(Moderate Experience)
Uses advanced inventory management tools to monitor and optimize the stock levels of products.
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Level 4 Behaviors
(Extensive Experience)
Leads the planning and execution of merchandise promotional activities to drive sales and generate revenue.
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Level 5 Behaviors
(Mastery)
Develops and publishes advanced research on innovative merchandising techniques, strategies, and theories.
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3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Commercial Tire Service Manager

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Explains the impacts of customer retention on client success and revenue growth.
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Level 2 Behaviors
(Light Experience)
Follows standard process in identifying and escalating issues to ensure customer retention.
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Level 3 Behaviors
(Moderate Experience)
Executes customer journey mapping to determine customer perspectives and maximize retention rate.
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Level 4 Behaviors
(Extensive Experience)
Evaluates key opportunities to increase customer retention to build customer referrals and loyalty.
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Level 5 Behaviors
(Mastery)
Establishes customer retention metrics to reflect the percentage of retained customers.
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2 Job Family Competencies – Service Request Management
Proficiency Level -2
Skill definition-Handling and resolution of customer requests, inquiries, complaints, or issues to ensure customer satisfaction and loyalty.
Level 1 Behaviors
(General Familiarity)
Lists the different communication channels used for customer service inquiries, such as phone, email, and chat.
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Level 2 Behaviors
(Light Experience)
Provides timely updates to customers about the progress and resolution of their service requests.
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Level 3 Behaviors
(Moderate Experience)
Works with auxiliary departments or teams to ensure satisfactory resolution of customer grievances.
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Level 4 Behaviors
(Extensive Experience)
Reviews customer feedback and service request data to identify trends, patterns, and areas for improvement.
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Level 5 Behaviors
(Mastery)
Sets strategic direction for retail service request management in alignment with business objectives.
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3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Commercial Tire Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes cost-benefit thinking to set priorities and identify cost-effective approaches.
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Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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2 Core Competencies – Budgeting
Proficiency Level -1
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

Summary of Commercial Tire Service Manager skills and competencies

There are 5 hard skills for Commercial Tire Service Manager, Retail Industry, Merchandising, Merchandise Quality and Compliance, etc.
4 general skills for Commercial Tire Service Manager, Customer Retention, Service Request Management, Safety Policies and Procedures, etc.
12 soft skills for Commercial Tire Service Manager, Financial Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be proficient in Planning and Organizing.

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