Skills & Competencies for Commercial Tire Store Manager Assistant

Commercial Tire Store Manager Assistant job profile

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JOB SUMMARY for Commercial Tire Store Manager Assistant

Assists the store manager with the day-to-day operations of a commercial tire store/center.

JOB RESPONSIBILITIES for Commercial Tire Store Manager Assistant

Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Manages the tire center in absence of the manager.

Commercial Tire Store Manager Assistant SALARY RANGE

BASE 50%
$58,987
TOTAL 50%
$66,190
Job Level
S01
Job Code
SM15000354
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Commercial Tire Store Manager Assistant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Store Manager Assistant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Commercial Tire Store Manager Assistant

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of standard procedures and store protocols to ensure smooth retail operations.
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Level 3 Behaviors
(Moderate Experience)
Works closely with merchandising teams to create visually appealing displays and maximize product visibility.
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Level 4 Behaviors
(Extensive Experience)
Supervises the team in conducting market analysis and competitor research to gain a competitive advantage.
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Level 5 Behaviors
(Mastery)
Promotes the use of e-commerce platforms and retail channels to drive online sales and customer engagement.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Lists the tools and technologies employed when facilitating and managing retail processes and procedures.
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Level 2 Behaviors
(Light Experience)
Supports in recognizing and notifying management of inadequate timeframes or available retail staff.
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Level 3 Behaviors
(Moderate Experience)
Researches tools and technologies used to automate monitoring and optimizing inventory levels.
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Level 4 Behaviors
(Extensive Experience)
Oversees task delegation when assigning responsibilities to appropriate retail departments and staff.
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Level 5 Behaviors
(Mastery)
Stays current on market trends and champions innovations that enhance the efficiency and productivity of operations.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Commercial Tire Store Manager Assistant

1 Job Family Competencies – Customer Retention
Proficiency Level -1
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Describes an effective customer lifecycle used in the retention of customer base.
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Level 2 Behaviors
(Light Experience)
Compiles a list of customer trends and product feedback to improve customer retention.
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Level 3 Behaviors
(Moderate Experience)
Checks formulas used in calculating customer retention rates to ensure accuracy of data.
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Level 4 Behaviors
(Extensive Experience)
Delivers customer retention strategies to increase customer lifetime value and reduce churn rates.
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Level 5 Behaviors
(Mastery)
Builds strategic plans to highlight and address concerns of customer retention.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Commercial Tire Store Manager Assistant

1 Core Competencies – Scheduling
Proficiency Level -2
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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2 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Contrasts KPI with other performance management tools, such as Balanced Score Card (BSC) and Objectives and Key Results (OKR).
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Level 2 Behaviors
(Light Experience)
Compiles and updates KPI data to show impact on productivity.
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Level 3 Behaviors
(Moderate Experience)
Communicates KPI-related initiatives such as what, why, and how to ensure transparency.
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Level 4 Behaviors
(Extensive Experience)
Consults on using KPI for business review and forecasting.
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Level 5 Behaviors
(Mastery)
Conducts lectures on KPI best practices at industry conferences.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

Summary of Commercial Tire Store Manager Assistant skills and competencies

There are 5 hard skills for Commercial Tire Store Manager Assistant, Retail Industry, Retail Operations, Membership Program, etc.
3 general skills for Commercial Tire Store Manager Assistant, Customer Retention, Customer Satisfaction, Promotion.
11 soft skills for Commercial Tire Store Manager Assistant, Scheduling, Key Performance Indicators (KPI), Financial Acumen, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Store Manager Assistant, he or she needs to be proficient in Scheduling, be proficient in Key Performance Indicators (KPI), and be proficient in Financial Acumen.

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