Skills & Competencies for Counter Attendant

Counter Attendant job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Counter Attendant

Responds and attends to patron requests.

JOB RESPONSIBILITIES for Counter Attendant

Responsible for various attendant duties including making sandwiches and placing food in display cases. Has knowledge of proper food handling procedures and government regulations regarding the food code.

Counter Attendant SALARY RANGE

BASE 50%
$32,035
TOTAL 50%
$32,035
Job Level
A01
Job Code
HS08000003
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Counter Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Counter Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

8 hard skills or competencies (industry competencies) for Counter Attendant

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -1
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Explains the breadth and scope of FDA codes when ensuring the safety of food supply chains.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports customer complaints to management to help in food quality or safety investigations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements food safety policies and management systems to help our organization adhere to FDA food codes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends food preparation processes and menu items to ensure adherence to food safety regulations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the formulation of procedures for managing food safety incidents or outbreaks of food-borne illnesses.
See 4 More Skill Behaviors
2 Industry Competency – Food Quality Assurance
Proficiency Level -1
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Lists the tools, software, and systems utilized when tracking and maintaining product quality.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects appropriate process control techniques, such as visual inspections, to monitor critical quality parameters.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates in conducting risk assessments to support the robustness of quality assurance programs.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates improvement proposals, analyzes data, and coordinates audits to enhance quality systems.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes a food safety-aware environment by educating on common hazards and control methods to prevent occurrences.
See 4 More Skill Behaviors
3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

1 general skill or competency (Job family competency) for Counter Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Describes the difference between customer engagement and customer interaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in coordinating customer interactions across multiple channels to ensure seamless customer experiences.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Determines customer pain points or challenges to create customer-centered solutions and resolve their concerns.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leverages customer service metrics in evaluating and improving engagement strategies and programs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops strategic plans and promotional activities to build customer awareness and generate sales.
See 4 More Skill Behaviors
3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Counter Attendant

1 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
See 4 More Skill Behaviors
2 Core Competencies – Service Excellence
Proficiency Level -1
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Explains the definition and characteristics of service excellence.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Provides timely response to customers' complaints, feedback, and comments.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Develops and sustains productive working relationships with internal and external customers.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs service design programs to optimize service delivery and customer experience.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Explores innovative service models and processes to exceed client expectations.
See 4 More Skill Behaviors
3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

Summary of Counter Attendant skills and competencies

There are 8 hard skills for Counter Attendant, FDA Food Code Compliance, Food Quality Assurance, Food Handling and Storage, etc.
1 general skills for Counter Attendant, Customer Engagement.
8 soft skills for Counter Attendant, Products And Services, Service Excellence, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Counter Attendant, he or she needs to be proficient in Products And Services, be proficient in Service Excellence, and be proficient in Attention to Detail.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.