Skills & Competencies for Customer Service Desk Clerk - Grocery Store

Customer Service Desk Clerk - Grocery Store job profile

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JOB SUMMARY for Customer Service Desk Clerk - Grocery Store

Responsible for assisting patrons at the customer service desk within a grocery store.

JOB RESPONSIBILITIES for Customer Service Desk Clerk - Grocery Store

Initiates returns, resolves customer issues or escalates complaints to management as appropriate. May be responsible for selling novelty or non-perishable items.

Customer Service Desk Clerk - Grocery Store SALARY RANGE

BASE 50%
$31,706
TOTAL 50%
$31,762
Job Level
A01
Job Code
SM15000374
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Customer Service Desk Clerk - Grocery Store Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Customer Service Desk Clerk - Grocery Store skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Customer Service Desk Clerk - Grocery Store

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -1
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Identifies how FDA codes and regulations have evolved and improved the safety of food preparation facilities.
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Level 2 Behaviors
(Light Experience)
Tracks temperature logs, cleaning schedules, employee training records, and additional food safety records.
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Level 3 Behaviors
(Moderate Experience)
Interacts with regulatory authorities during audits and inspections to address any identified issues.
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Level 4 Behaviors
(Extensive Experience)
Resolves identified process flaws to address non-compliance issues with FDA food codes.
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Level 5 Behaviors
(Mastery)
Promotes FDA regulations, best practices, and technologies to ensure operations' legitimacy.
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2 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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3 Customer Service Desk Clerk - Grocery Store - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5 Competency for - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Customer Service Desk Clerk - Grocery Store

1 Job Family Competencies – Returns Processing
Proficiency Level -2
Skill definition-Managing and processing customer returns and assessing product quality to provide appropriate customer support and ensure service quality.
Level 1 Behaviors
(General Familiarity)
Lists the types of tools and software used in handling return processing.
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Level 2 Behaviors
(Light Experience)
Tracks and records customer returns to resolve complaints on product or service fulfillment.
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Level 3 Behaviors
(Moderate Experience)
Uses advanced systems to identify return percentage rates and maximize returns processing operations.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement opportunities in processing customer returns efficiently and cost-effectively.
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Level 5 Behaviors
(Mastery)
Leads return processing to determine opportunities to streamline and enhance quality and security standards.
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2 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Names common software or technologies used to promote customer engagement to build brand awareness.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of in-store experiences to increase depth of customer engagement.
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Level 3 Behaviors
(Moderate Experience)
Utilizes online platforms, such as social media to gain customer attention and promote engagement.
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Level 4 Behaviors
(Extensive Experience)
Recommends the use of customer segmentation approach to tailor engagement strategies based on customer base.
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Level 5 Behaviors
(Mastery)
Sponsors consumer engagement research to increase the effectiveness of customer engagement strategies.
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3 Customer Service Desk Clerk - Grocery Store - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5 Competency for - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Customer Service Desk Clerk - Grocery Store

1 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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3 Customer Service Desk Clerk - Grocery Store - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5 Competency for - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5

Summary of Customer Service Desk Clerk - Grocery Store skills and competencies

There are 6 hard skills for Customer Service Desk Clerk - Grocery Store, FDA Food Code Compliance, Retail Industry, Retail Customer Support, etc.
4 general skills for Customer Service Desk Clerk - Grocery Store, Returns Processing, Customer Engagement, Promotion, etc.
8 soft skills for Customer Service Desk Clerk - Grocery Store, Products And Services, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Service Desk Clerk - Grocery Store, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.

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