Skills & Competencies for Customer Service Desk Clerk - Grocery Store
Customer Service Desk Clerk - Grocery Store job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Customer Service Desk Clerk - Grocery Store
Responsible for assisting patrons at the customer service desk within a grocery store.
JOB RESPONSIBILITIES for Customer Service Desk Clerk - Grocery Store
Initiates returns, resolves customer issues or escalates complaints to management as appropriate. May be responsible for selling novelty or non-perishable items.
Customer Service Desk Clerk - Grocery Store SALARY RANGE
BASE 50%
$31,776
TOTAL 50%
$31,834
Job Level
A01
Job Code
SM15000374
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager
Customer Service Desk Clerk - Grocery Store Skills and Competencies List
6 hard skills or competencies (industry competencies) for Customer Service Desk Clerk - Grocery Store
1
Industry Competency –
FDA Food Code Compliance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Describes the significance of following industry codes and the repercussions if ignored.
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Level 2 Behaviors
(Light Experience)
Identifies risks to food safety and selects necessary preventive actions.
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Level 3 Behaviors
(Moderate Experience)
Communicates the importance of accurately labeling nutrition facts, ingredient lists, and allergy declarations to staff.
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Level 4 Behaviors
(Extensive Experience)
Directs staff training updates to ensure the inclusion of new food code provisions and guidelines.
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Level 5 Behaviors
(Mastery)
Fosters working relationships with FDA agencies, industry stakeholders, and public health organizations.
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2
Industry Competency –
Retail Industry
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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3
Customer Service Desk Clerk - Grocery Store
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5
Competency for -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5
4 general skills or competencies (Job family competencies) for Customer Service Desk Clerk - Grocery Store
1
Job Family Competencies –
Returns Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concepts and methods used in returns processing.
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Level 2 Behaviors
(Light Experience)
Conducts follow-up calls to customers to collect feedback from returns processing services.
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Level 3 Behaviors
(Moderate Experience)
Executes good returns policy to minimize returns and improve customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers training to customer service teams in handling and processing returns to ensure customer retention.
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Level 5 Behaviors
(Mastery)
Determines the overall vision of our return processing policy to ensure alignment with key business goals.
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2
Job Family Competencies –
Customer Engagement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Defines the best practices and principles in customer engagement and how they can be applied.
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Level 2 Behaviors
(Light Experience)
Applies personalization techniques during customer interactions to enhance satisfaction and loyalty.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with various teams in implementing new customer engagement campaigns and promotions.
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Level 4 Behaviors
(Extensive Experience)
Implements loyalty programs or personalized communication campaigns to improve customer retention and sales.
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Level 5 Behaviors
(Mastery)
Designs customer journey maps to optimize touchpoints for an effective and personalized customer experience.
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3
Customer Service Desk Clerk - Grocery Store
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5
Competency for -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Customer Service Desk Clerk - Grocery Store
1
Core Competencies –
Products And Services
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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2
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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3
Customer Service Desk Clerk - Grocery Store
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5
Competency for -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5
Summary of Customer Service Desk Clerk - Grocery Store skills and competencies
There are 6 hard skills for Customer Service Desk Clerk - Grocery Store, FDA Food Code Compliance, Retail Industry, Retail Customer Support, etc.
4 general skills for Customer Service Desk Clerk - Grocery Store, Returns Processing, Customer Engagement, Promotion, etc.
8 soft skills for Customer Service Desk Clerk - Grocery Store, Products And Services, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Service Desk Clerk - Grocery Store, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.
4 general skills for Customer Service Desk Clerk - Grocery Store, Returns Processing, Customer Engagement, Promotion, etc.
8 soft skills for Customer Service Desk Clerk - Grocery Store, Products And Services, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Service Desk Clerk - Grocery Store, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.
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