Skills & Competencies for Deli Counter Manager

Deli Counter Manager job profile

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JOB SUMMARY for Deli Counter Manager

Oversees operations and staffing for the deli department within a grocery store.

JOB RESPONSIBILITIES for Deli Counter Manager

Manages deli product and merchandise sales functions, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Responsible for department staff training, assignments, and scheduling.

Deli Counter Manager SALARY RANGE

BASE 50%
$51,720
TOTAL 50%
$54,055
Job Level
S01
Job Code
SM15000380
Education/Degree
High School Diploma or Technical Certificate
Reports To
Head of a Unit/Department

Deli Counter Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Deli Counter Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Deli Counter Manager

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -2
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Explains the breadth and scope of FDA codes when ensuring the safety of food supply chains.
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Level 2 Behaviors
(Light Experience)
Reports customer complaints to management to help in food quality or safety investigations.
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Level 3 Behaviors
(Moderate Experience)
Implements food safety policies and management systems to help our organization adhere to FDA food codes.
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Level 4 Behaviors
(Extensive Experience)
Recommends food preparation processes and menu items to ensure adherence to food safety regulations.
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Level 5 Behaviors
(Mastery)
Leads the formulation of procedures for managing food safety incidents or outbreaks of food-borne illnesses.
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2 Industry Competency – Food Quality Assurance
Proficiency Level -2
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Lists the tools, software, and systems utilized when tracking and maintaining product quality.
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Level 2 Behaviors
(Light Experience)
Selects appropriate process control techniques, such as visual inspections, to monitor critical quality parameters.
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Level 3 Behaviors
(Moderate Experience)
Participates in conducting risk assessments to support the robustness of quality assurance programs.
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Level 4 Behaviors
(Extensive Experience)
Evaluates improvement proposals, analyzes data, and coordinates audits to enhance quality systems.
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Level 5 Behaviors
(Mastery)
Promotes a food safety-aware environment by educating on common hazards and control methods to prevent occurrences.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Deli Counter Manager

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Lists the basic techniques used in executing promotion in the marketing sector.
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Level 2 Behaviors
(Light Experience)
Shows potential customers how a product or service works.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities in accordance with the set budget.
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Level 4 Behaviors
(Extensive Experience)
Manages various promotional initiatives such as direct marketing and sales promotion.
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Level 5 Behaviors
(Mastery)
Establishes a metric system to evaluate the effectiveness of major promotional efforts.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Deli Counter Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes the differences between bookkeeping and accounting.
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Level 2 Behaviors
(Light Experience)
Applies techniques to maximize profit and minimize losses that affect our business's financial status.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and unexpected budgetary issues and adheres to corporate policies.
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Level 4 Behaviors
(Extensive Experience)
Develops clear financial vision to guide employees in achieving organizational purpose and goals.
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Level 5 Behaviors
(Mastery)
Creates strategies to reach critical financial goals and business objectives.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

Summary of Deli Counter Manager skills and competencies

There are 8 hard skills for Deli Counter Manager, FDA Food Code Compliance, Food Quality Assurance, Retail Industry, etc.
3 general skills for Deli Counter Manager, Customer Satisfaction, Promotion, Inventory Management.
9 soft skills for Deli Counter Manager, Financial Acumen, Planning and Organizing, Coordination, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Deli Counter Manager, he or she needs to be proficient in Financial Acumen, be proficient in Planning and Organizing, and be proficient in Coordination.

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