Skills & Competencies for Deli Counter Manager

Deli Counter Manager job profile

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JOB SUMMARY for Deli Counter Manager

Oversees operations and staffing for the deli department within a grocery store.

JOB RESPONSIBILITIES for Deli Counter Manager

Manages deli product and merchandise sales functions, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Responsible for department staff training, assignments, and scheduling.

Deli Counter Manager SALARY RANGE

BASE 50%
$51,720
TOTAL 50%
$54,055
Job Level
S01
Job Code
SM15000380
Education/Degree
High School Diploma or Technical Certificate
Reports To
Head of a Unit/Department

Deli Counter Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Deli Counter Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Deli Counter Manager

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -2
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Identifies how FDA codes and regulations have evolved and improved the safety of food preparation facilities.
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Level 2 Behaviors
(Light Experience)
Tracks temperature logs, cleaning schedules, employee training records, and additional food safety records.
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Level 3 Behaviors
(Moderate Experience)
Interacts with regulatory authorities during audits and inspections to address any identified issues.
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Level 4 Behaviors
(Extensive Experience)
Resolves identified process flaws to address non-compliance issues with FDA food codes.
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Level 5 Behaviors
(Mastery)
Promotes FDA regulations, best practices, and technologies to ensure operations' legitimacy.
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2 Industry Competency – Food Quality Assurance
Proficiency Level -2
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Outlines the dangers to the customer posed by microorganisms present in food.
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Level 2 Behaviors
(Light Experience)
Supports the creation of audit reports to track food quality performance and identify improvement opportunities.
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Level 3 Behaviors
(Moderate Experience)
Performs audits to confirm raw food and packaging materials compliance with required specifications.
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Level 4 Behaviors
(Extensive Experience)
Oversees quality assurance operations from assessing raw materials to evaluating final products.
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Level 5 Behaviors
(Mastery)
Stays updated on industry trends, customer expectations, and regulatory changes to ensure food quality.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Deli Counter Manager

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
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Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
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Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
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Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Deli Counter Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes cost-benefit thinking to set priorities and identify cost-effective approaches.
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Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

Summary of Deli Counter Manager skills and competencies

There are 8 hard skills for Deli Counter Manager, FDA Food Code Compliance, Food Quality Assurance, Retail Industry, etc.
3 general skills for Deli Counter Manager, Customer Satisfaction, Promotion, Inventory Management.
9 soft skills for Deli Counter Manager, Financial Acumen, Planning and Organizing, Coordination, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Deli Counter Manager, he or she needs to be proficient in Financial Acumen, be proficient in Planning and Organizing, and be proficient in Coordination.

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