Skills & Competencies for Deli Counter Manager

Deli Counter Manager job profile

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JOB SUMMARY for Deli Counter Manager

Oversees operations and staffing for the deli department within a grocery store.

JOB RESPONSIBILITIES for Deli Counter Manager

Manages deli product and merchandise sales functions, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Responsible for department staff training, assignments, and scheduling.

Deli Counter Manager SALARY RANGE

BASE 50%
$51,720
TOTAL 50%
$54,055
Job Level
S01
Job Code
SM15000380
Education/Degree
High School Diploma or Technical Certificate
Reports To
Head of a Unit/Department

Deli Counter Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Deli Counter Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Deli Counter Manager

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -2
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Explains the breadth and scope of FDA codes when ensuring the safety of food supply chains.
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Level 2 Behaviors
(Light Experience)
Reports customer complaints to management to help in food quality or safety investigations.
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Level 3 Behaviors
(Moderate Experience)
Implements food safety policies and management systems to help our organization adhere to FDA food codes.
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Level 4 Behaviors
(Extensive Experience)
Recommends food preparation processes and menu items to ensure adherence to food safety regulations.
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Level 5 Behaviors
(Mastery)
Leads the formulation of procedures for managing food safety incidents or outbreaks of food-borne illnesses.
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2 Industry Competency – Food Quality Assurance
Proficiency Level -2
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Lists the tools, software, and systems utilized when tracking and maintaining product quality.
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Level 2 Behaviors
(Light Experience)
Selects appropriate process control techniques, such as visual inspections, to monitor critical quality parameters.
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Level 3 Behaviors
(Moderate Experience)
Participates in conducting risk assessments to support the robustness of quality assurance programs.
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Level 4 Behaviors
(Extensive Experience)
Evaluates improvement proposals, analyzes data, and coordinates audits to enhance quality systems.
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Level 5 Behaviors
(Mastery)
Promotes a food safety-aware environment by educating on common hazards and control methods to prevent occurrences.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Deli Counter Manager

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Explains the principles of promotion and its importance to the marketing efforts.
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Level 2 Behaviors
(Light Experience)
Logs schedules for promotions in target accounts.
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Level 3 Behaviors
(Moderate Experience)
Helps senior management in developing promotional plans based on the product or service features.
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Level 4 Behaviors
(Extensive Experience)
Leads the execution of promotional initiatives in accordance with the key metrics.
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Level 5 Behaviors
(Mastery)
Develops effective and innovative strategies for project promotion.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Deli Counter Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Identifies basic approaches used to earn profits and increase profitability.
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Level 2 Behaviors
(Light Experience)
Collects and analyzes financial data to evaluate an organization's financial performance.
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Level 3 Behaviors
(Moderate Experience)
Maintains adequate cash flow following established regulations.
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Level 4 Behaviors
(Extensive Experience)
Forecasts the financial impact of business decisions to determine our business's financial results.
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Level 5 Behaviors
(Mastery)
Designs data-gathering procedures to streamline the collection of financial information within our business.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Deli Counter Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Manager
Proficiency Level - 4
5 Competency for - Deli Counter Manager
Proficiency Level - 5

Summary of Deli Counter Manager skills and competencies

There are 8 hard skills for Deli Counter Manager, FDA Food Code Compliance, Food Quality Assurance, Retail Industry, etc.
3 general skills for Deli Counter Manager, Customer Satisfaction, Promotion, Inventory Management.
9 soft skills for Deli Counter Manager, Financial Acumen, Planning and Organizing, Coordination, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Deli Counter Manager, he or she needs to be proficient in Financial Acumen, be proficient in Planning and Organizing, and be proficient in Coordination.

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