8 hard skills or competencies (industry competencies) for Field Auditor
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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Skill definition-Assessing and ensuring merchandise adherence to quality standards, organizational policies, customer expectations, and regulatory requirements.
Level 1 Behaviors
(General Familiarity)
Defines the standard procedures and guidelines for carrying out quality checks on merchandise.
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Level 2 Behaviors
(Light Experience)
Assists in monitoring supplier performance to guarantee consistent product quality and compliance.
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Level 3 Behaviors
(Moderate Experience)
Conducts due diligence on suppliers to ensure that the products provided meet the quality requirements.
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Level 4 Behaviors
(Extensive Experience)
Evaluates performance metrics results to identify areas for improvement in merchandise quality and compliance processes.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced inspection techniques to ensure accurate and timely merchandise testing.
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3 general skills or competencies (Job family competencies) for Field Auditor
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Classifies and records payroll and related transactions in the accounting system.
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Level 2 Behaviors
(Light Experience)
Compiles periodic reports extracting required accounting information from records maintained.
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Level 3 Behaviors
(Moderate Experience)
Analyzes key data to solve complex issues in accounting, business finance, and management.
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Level 4 Behaviors
(Extensive Experience)
Develops solid relationships with cross-functional partners to keep the business ahead of emerging accounting issues.
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Level 5 Behaviors
(Mastery)
Designs organizational structure of the Accounting Department.
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Skill definition-Facilitating a comprehensive evaluation of an organization to ensure compliance with external laws, rules, and regulations or internal guidelines.
Level 1 Behaviors
(General Familiarity)
Describes the importance of compliance audits to the organization.
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Level 2 Behaviors
(Light Experience)
Documents compliance issues that require follow-up or investigation.
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Level 3 Behaviors
(Moderate Experience)
Coordinates elaborate reports of compliance audit to the management to identify weaknesses in the compliance process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates records, reports, practices, and documentation to confirm compliance with regulations and controls.
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Level 5 Behaviors
(Mastery)
Champions the adoption of compliance systems to improve efficiency and effectiveness.
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8 soft skills or competencies (core competencies) for Field Auditor
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Explains how taking corrective action can minimize business risks.
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Level 2 Behaviors
(Light Experience)
Seeks training opportunities to improve one's job performance.
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Level 3 Behaviors
(Moderate Experience)
Prioritizes tasks and clears up any confusion among conflicting priorities.
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Level 4 Behaviors
(Extensive Experience)
Provides prompt and clear responses to team members' questions and concerns.
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Level 5 Behaviors
(Mastery)
Fosters a culture that promotes innovation to encourage others to try and do different things.
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Summary of Field Auditor skills and competencies
There are 8 hard skills for Field Auditor, Retail Industry, Merchandise Quality and Compliance, Retail Operations, etc.
3 general skills for Field Auditor, Accounting, Compliance Audit, Inventory Control.
8 soft skills for Field Auditor, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Auditor, he or she needs to be proficient in Scheduling, be proficient in Taking Action, and be proficient in Process Improvement.