Skills & Competencies for Retail Store Operations Administrator

Retail Store Operations Administrator job profile

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JOB SUMMARY for Retail Store Operations Administrator

Oversees store/home office communications.

JOB RESPONSIBILITIES for Retail Store Operations Administrator

Duties may include payroll administration, overseeing new store openings, and contest planning and administration. Acts as liaison between field and home office management.

Retail Store Operations Administrator SALARY RANGE

BASE 50%
$106,554
TOTAL 50%
$117,885
Job Level
P04
Job Code
SM15000233
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Retail Store Operations Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Operations Administrator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator

1 Industry Competency – Retail Industry
Proficiency Level -3
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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2 Industry Competency – Retail Store Opening
Proficiency Level -3
Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Identifies marketing channels such as online advertising and social media to promote the opening of new stores.
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Level 2 Behaviors
(Light Experience)
Reports the issues and challenges faced while opening new stores to management for analysis.
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Level 3 Behaviors
(Moderate Experience)
Handles and addresses issues or challenges to ensure seamless retail store launching.
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Level 4 Behaviors
(Extensive Experience)
Monitors KPIs such as sales, foot traffic, and customer satisfaction to assess the launching success.
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Level 5 Behaviors
(Mastery)
Forecasts the legal prerequisites for store registration and acquisition of essential licenses and permits.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator

1 Job Family Competencies – Accounting
Proficiency Level -2
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Classifies and records payroll and related transactions in the accounting system.
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Level 2 Behaviors
(Light Experience)
Enters data into the accounting system to produce accurate reports for requesting personnel.
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Level 3 Behaviors
(Moderate Experience)
Analyzes key data to solve complex issues in accounting, business finance, and management.
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Level 4 Behaviors
(Extensive Experience)
Develops solid relationships with cross-functional partners to keep the business ahead of emerging accounting issues.
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Level 5 Behaviors
(Mastery)
Designs organizational structure of the Accounting Department.
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2 Job Family Competencies – Payroll Administration
Proficiency Level -3
Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Discusses the laws and regulations that govern major activities and processes of payroll administration.
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Level 2 Behaviors
(Light Experience)
Assists in the daily activities governing payroll services within our organization to provide equitable pay rates.
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Level 3 Behaviors
(Moderate Experience)
Maintains information on employee bank records to process payments accurately.
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Level 4 Behaviors
(Extensive Experience)
Creates and monitors metrics to measure the accuracy and effectiveness of payroll management.
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Level 5 Behaviors
(Mastery)
Designs payroll policy and regulations that adhere to employment laws to provide a compliant pay structure.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Store Operations Administrator

1 Core Competencies – Scheduling
Proficiency Level -3
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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2 Core Competencies – Taking Action
Proficiency Level -3
Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Differentiates the meaning of acting versus being in motion at work.
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Level 2 Behaviors
(Light Experience)
Looks for ways to encourage others to take initiative at work.
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Level 3 Behaviors
(Moderate Experience)
Implements corrective measures to address emerging issues within our business.
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Level 4 Behaviors
(Extensive Experience)
Implements organizational development strategies to meet immediate and long-term business needs.
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Level 5 Behaviors
(Mastery)
Develops manageable strategies to achieve organizational goals successfully.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

Summary of Retail Store Operations Administrator skills and competencies

There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.

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